Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281219 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MCLAREN MACOMB — 1000 HARRINGTON BLVD, MOUNT CLEMENS MI, 48043

Jun 19, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 9, 2026
138 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 9 → Jan 9, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 9 Ready for Release ⏸ Paused 138 —
Jan 9 → Jan 9 Scheduled ▶ Running 0 0
Jan 9 → Jan 9 Awaiting Parts ⏸ Paused 0 —
Jan 9 → Jan 15 Scheduled ▶ Running 4 4
Jan 15 → Jan 16 Tech On Site ▶ Running 1 5
Material Management 0.6d
Holding 138.0d (excluded)
Coordinators 4.4d
Field Work 1.2d
Billing 19.6d
✓ SLA Met
Material Management
0.6 days
Holding (excluded from total)
138.0 days
Coordinators
4.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
19.6 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
142.2 days Total Age
⏱️
138.0d in Ready for Release Longest Stage
🔄
28 transitions Status Changes
⚠️
12.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 138.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
138.0d
Scheduled
4.4d / 2.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
17.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.7d
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 DMalloy -Emailed POC Clifford Poppy advising that FSE Bennet will be onsite for the remediations on next week Wednesday afternoon 1/14/2026

clifford.poppy@mclaren.org


11/05/2025 Mklose called 586-493-8000; xfer to CE call center. LVM, offered week of Nov 17th

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281219
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 138.0 business days
📅
▶
6 Dispatch Scheduled Jan 9, 10:56 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 203d 20h
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-14T18:00:00.000+0000
📦
Parts Requested
Order: 00087970
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Jan 9, 3:35 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 37m
⏳ 4.0 business days
💵
2x Expenses Added Jan 14, 2:05 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Deon Malloy Jan 15, 7:46 AM
Scheduled For: 2026-01-15T18:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Jan 15, 9:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
⏱️
9x Labor Added Jan 15, 7:26 PM
Type: Labor, Expenses
Status: Open
Qty: 4.5, 1, 2
🚗
2x Travel Added Jan 15, 7:32 PM
Type: Travel
Status: Open
Qty: 285, 30
✔️
Status: Completed by Bennet Dartey Jan 15, 7:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 41m
🏁
Status: Closed by Bennet Dartey Jan 15, 8:19 PM
From: Completed
To: Closed
Duration in Previous: 34m
⏳ 1.5 business days
⏱️
Labor Added Jan 19, 9:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 9:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
💵
▶
2 Status: Billing Review Jan 19, 9:27 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
Status: Billing Review by Timothy Amburgey Jan 19, 12:06 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2h 36m
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 12:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
💵
▶
2 Status: Billing Review Jan 20, 9:14 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 9:51 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 9:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 28, 10:12 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 1h, 0m
💵
Status: Billing Review by Timothy Amburgey Jan 29, 9:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 22m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 2, 4:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:30 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 19h 19m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 4:47 PM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 5h 17m
⏳ 1.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📦
Parts Order 00087970
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 15, 1:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (16)

Name Type Status Qty Amount Date
WL-03059943 Parts Open 2 $0.00 Jan 9, 3:35 PM
WL-03059944 Expenses Open 1 $0.00 Jan 9, 3:35 PM
WL-03064856 Expenses Open 1 $0.00 Jan 14, 2:05 PM
WL-03064857 Expenses Open 1 $124.87 Jan 14, 2:05 PM
WL-03067115 Labor Open 4.5 $0.00 Jan 15, 7:26 PM
WL-03067119 Expenses Open 1 $118.18 Jan 15, 7:26 PM
WL-03067120 Expenses Open 1 $0.00 Jan 15, 7:26 PM
WL-03067121 Expenses Open 1 $0.00 Jan 15, 7:26 PM
WL-03067113 Labor Open 4 $525.00 Jan 15, 7:26 PM
WL-03067114 Labor Open 2 $100.00 Jan 15, 7:26 PM
WL-03067116 Expenses Open 1 $0.00 Jan 15, 7:26 PM
WL-03067117 Expenses Open 1 $124.87 Jan 15, 7:26 PM
WL-03067118 Expenses Open 1 $0.00 Jan 15, 7:26 PM
WL-03067128 Travel Open 285 $0.00 Jan 15, 7:32 PM
WL-03067127 Travel Open 30 $0.00 Jan 15, 7:32 PM
WL-03070094 Labor Open 0.016666666666667 $38.00 Jan 19, 9:05 AM

Details