📍 MCLAREN PORT HURON — 1221 PINE GROVE AVE, PORT HURON MI, 48060
Jun 19, 2025 → Dec 31, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (19 biz days early)
Active: 37 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Jan 3, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 5, 2025
96 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 7 → Nov 7, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Nov 10, 2025
0 business days (not counted)
25d
▶ Clock Running
Status: Scheduled
Nov 10 → Dec 18, 2025
25 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Completed
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Closed
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Billing Review
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 23 → Jan 2, 2026
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jun 19, 2025Completed: Jan 3, 2026
Show SLA Clock Detail (17 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Nov 5
Ready for Release
⏸ Paused
96
—
Nov 5 → Nov 7
Ready for Scheduling
▶ Running
2
2
Nov 7 → Nov 7
Scheduled
▶ Running
0
2
Nov 7 → Nov 7
Awaiting Parts
⏸ Paused
0
—
Nov 7 → Nov 10
Scheduled
▶ Running
1
3
Nov 10 → Nov 10
Awaiting Parts
⏸ Paused
0
—
Nov 10 → Dec 18
Scheduled
▶ Running
25
28
Dec 18 → Dec 19
Tech On Site
▶ Running
1
29
Dec 19 → Dec 19
Completed
▶ Running
0
29
Dec 19 → Dec 19
Closed
▶ Running
0
29
Dec 19 → Dec 23
Ready to Bill
▶ Running
2
31
Dec 23 → Dec 23
Billing Review
▶ Running
0
31
Dec 23 → Jan 2
Ready to Bill
▶ Running
6
37
Jan 2 → Jan 2
Billing Review
▶ Running
0
37
Jan 2 → Jan 2
WO Correction Needed
▶ Running
0
37
Jan 2 → Jan 3
Incomplete
▶ Running
0
37
Material Management0.9d
Holding96.0d (excluded)
Coordinators29.8d
Field Work1.2d
Incomplete0.3d (excluded)
Billing28.7d
✓ SLA Met
Material Management
0.9 days
Holding(excluded from total)
96.0 days
Coordinators
29.8 days
Over SLA
Field Work
1.2 days
Over SLA
Incomplete(excluded from total)
0.3 days
Billing
28.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 31, 2025 (31 days early)
📅
132.0 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
30 transitionsStatus Changes
⚠️
52.6d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
16 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1Dec 17, 2025
Visit 2Dec 18, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay52.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
96.0d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
26.8d / 2.0d SLA
Awaiting Parts
0.9d / 3.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
11.0d / 1.0d SLA
Ready to Bill
27.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.1d
Incomplete
0.3d
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/07/2025 DMalloy - Emailed customer advising that FSE Bennet will be onsite on Tuesday 11/18 for the one device.
kevin.smith@mclaren.org
11/05/2025 Mklose rcvd call from 810-987-5000; POC Kevin, 810-989-3122. No credentialling. Kevin Smith said the FSE can come next week or week after.
11/04/2025 MKlose called 810-989-3122. LVM CE mailbox, sent email kevin.smith@mclaren.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Confirmed Devices During Call
Completed Nov 5, 2025
11/05/2025 Mklose rcvd call from 810-987-5000; POC Kevin, 810-989-3122. No credentialling. Kevin Smith said the FSE can come next week or week after
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MCLAREN PORT HURON - PORT HURON, MI - WO-01281234
Completed Nov 4, 2025
To: kevin.smith@mclaren.org
CC: megan.klose@emsar.com; deon.malloy@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MCLAREN PORT HURON - PORT HURON, MI - WO-01281234
Body:
Hi Kevin,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultras
📧
Live Call_Followed Up With Email
Completed Nov 4, 2025
11/04/2025 MKlose called 810-989-3122. LVM CE mailbox, sent email kevin.smith@mclaren.org
📅
WO-01281234 - FCO - Venue Go Ultrasound - PORT HURON - MCLAREN PORT HURON
Dec 19, 2025 8:00am – 5:00pm
Work Order: WO-01281234
Account: GE Healthcare FMI
Customer Case Number: 1-554879851791, 1-554907740655
Location: MCLAREN PORT HURON
Address: 1221 PINE GROVE AVE, PORT HURON, MI 48060
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000765
Contact Name: Kevin Smith
Cont