Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281245 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HAMPTON VA MEDICAL CENTER — 100 EMANCIPATION DR, HAMPTON VA, 23667

Jun 19, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 7, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 25, 2026
169 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 25 Ready for Release ⏸ Paused 169 —
Feb 25 → Mar 3 Scheduled ▶ Running 4 4
Mar 3 → Mar 3 Tech On Site ▶ Running 0 4
Holding 169.0d (excluded)
Coordinators 4.5d
Field Work 0.6d
✓ SLA Met
Holding (excluded from total)
169.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.6 days
Created: Jun 19, 2025 Due: Mar 7, 2026 Completed: Mar 3, 2026 (4 days early)
📅
173.0 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 258 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
169.0d
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RFosbury sending Allan Klus and Solomon Y onsite the afternoon of March 3rd as walk ins.

02/24/2026 MHamersley/HWilliams - called 757-291-2964, spoke to Albert, these devices are in storage, never opened the box, he suggested Derrick Lawrence, sent email: derrick.lawrence1@va.gov


01/26/2026 YEspino Called 757-722-9961 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message.


01/06/2026 RFosbury - called 757-722-9961 ext 2608, no answer/unable to leave msg


12/02/2025 YEspino Called 757-722-9961 to speak to the biomed dept to verify the 2 devices in question. Asked to be transferred over but was unable to speak to anybody or leave a message.


10/23/2025 MHamersley - called 757-722-9961 ext 2608, no answer/unable to leave msg, called back, xfer to Bio Med, no answer/unable to leave msg; sent email: albert.yarbrough@va.gov (prior POC)


09/15/2025 mklose calledd 757-722-9961, xfer to biomed. Phone rang, then disconnect. Unable to LVM


09/15/2025 MKlose called 757-722-9961, ext 2608. Phone rang, unable to LVM.

🔧 Work Performed
Working with VAMC Hampton Material team to locate the device. Unable to locate the device. Information from the Materials Team is that the device has been on location for a few years but has never been unboxed and installed. Completed a Location Unknown form and attached to WO.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281245
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 169.0 business days
🗓️
▶
4 Status: Scheduled Feb 25, 3:22 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-03T00:00:00.000+0000, 2026-03-03T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-03T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Allan Klus Mar 3, 11:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
3 3x Labor Added Mar 3, 4:07 PM
3x Labor Added → 2x Expenses Added → Status: Completed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 4h 52m
🏁
Status: Closed by Allan Klus Mar 3, 4:22 PM
From: Completed
To: Closed
Duration in Previous: 10m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Mar 3, 12:00 PM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03128305 Labor Open 2.25 $0.00 Mar 3, 4:07 PM
WL-03128306 Labor Open 0.5 $0.00 Mar 3, 4:07 PM
WL-03128307 Travel Open 92 $0.00 Mar 3, 4:07 PM
WL-03128313 Expenses Open 1 $0.00 Mar 3, 4:09 PM
WL-03128314 Expenses Open 1 $0.00 Mar 3, 4:09 PM

Details