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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281249 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TUFTS MEDICAL CENTER — 800 Washington Street, BOSTON MA, 02111

Jun 19, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (83 biz days early)
Active: 48 biz days
Paused: 21 biz days
🕐 Clock stopped: Invoiced (Sep 26, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 21, 2025
21 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Aug 27, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Aug 27, 2025
0 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 6, 2025
6 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 6 → Sep 6, 2025
0 business days (counted)
Running total: 33 of ? biz days used
7d
▶ Clock Running
Status: Reschedule
Sep 6 → Sep 16, 2025
7 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Completed
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Closed
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 23 → Sep 26, 2025
3 business days (counted)
Running total: 48 of ? biz days used
Created: Jun 19, 2025 Invoiced: Sep 26, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 21 Ready for Release ⏸ Paused 21 —
Jul 21 → Aug 27 Ready for Scheduling ▶ Running 27 27
Aug 27 → Aug 27 Scheduled ▶ Running 0 27
Aug 27 → Aug 27 Awaiting Parts ⏸ Paused 0 —
Aug 27 → Sep 6 Scheduled ▶ Running 6 33
Sep 6 → Sep 6 Tech On Site ▶ Running 0 33
Sep 6 → Sep 16 Reschedule ▶ Running 7 40
Sep 16 → Sep 16 Completed ▶ Running 0 40
Sep 16 → Sep 17 Closed ▶ Running 1 41
Sep 17 → Sep 17 WO Correction Needed ▶ Running 0 41
Sep 17 → Sep 23 Reschedule ▶ Running 4 45
Sep 23 → Sep 26 Incomplete ▶ Running 3 48
Material Management 0.6d
Holding 21.0d (excluded)
Coordinators 45.6d
Incomplete 3.9d (excluded)
Billing 7.5d
✓ SLA Met
Material Management
0.6 days
Holding (excluded from total)
21.0 days
Coordinators
45.6 days
Over SLA
Incomplete (excluded from total)
3.9 days
Billing
7.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 26, 2025 (127 days early)
📅
69.0 days Total Age
⏱️
27.6d in Ready for Scheduling Longest Stage
🔄
17 transitions Status Changes
⚠️
42.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Ready for Scheduling
27.6d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Reschedule
11.3d / 2.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
3.9d
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/05/2025 Pmehari - I was told that this venue go device was locked inside a doctors office and could not be accessed. This FMI needs to be rescheduled to a date when the device is accessible. 07/29/2025 Brod - sent follow up email to Managers that Alex Young added into email thread to schedule FSE onsite for 08/07-08/08 alfred.amanor@trimedx.com & Walton, Alex *** 07/21/2025 MHamersley - rec'd email from Alex confirming devices ; called 617-571-3655, spoke to Alex; sending him email: alex.young@tuftsmedicine.org
🔧 Work Performed
FMI 32097 Not Executed - Customer Postponement w/o Date
🔍 Technician Findings
Customer Can't Find The Device
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281249
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 21, 3:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 32d 0h
🚨 28.0 business days
👷
▶
5 Technician Assigned Aug 27, 10:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-02T05:00:00.000+0000, 2025-09-02T00:00:00.000+0000, 2025-09-02T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 18h
📦
Parts Requested
Order: 00080780
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
3 Parts Added Aug 27, 3:00 PM
Parts Added → Status: Scheduled → Expenses Added
🗓️
Status: Scheduled by Brittney Burba
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 45m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philmon Mehari Sep 5, 9:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 6h
⏱️
2x Labor Added Sep 5, 10:14 PM
Type: Labor
Status: Open
Qty: 1, 3
🔄
Status: Reschedule by Philmon Mehari Sep 5, 10:22 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 52m
⚠️ 7.2 business days
✔️
Status: Completed by Philmon Mehari Sep 16, 6:43 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 10d 20h, 0m
⏱️
▶
2 Labor Added Sep 17, 1:02 PM
Labor Added → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 21m
🔄
Status: Reschedule by Philmon Mehari Sep 17, 5:20 PM
From: WO Correction Needed
To: Reschedule
Duration in Previous: 4h 14m
⏳ 4.8 business days
⚠️
Status: Incomplete by Rebecca Arnold Sep 23, 1:05 PM
From: Reschedule
To: Incomplete
Duration in Previous: 5d 19h
⏳ 4.0 business days
🏁
Status: Closed by Philmon Mehari Sep 26, 5:31 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 4h
⏳ 1.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 29, 8:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:26 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 27.6 business days (threshold: 1.0 business days)
Exceeded by 26.6 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Reschedule
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00080780
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (5)

Name Type Status Qty Amount Date
WL-02916947 Parts Open 2 $0.00 Aug 27, 3:00 PM
WL-02916951 Expenses Open 1 $0.00 Aug 27, 3:02 PM
WL-02927427 Labor Open 1 $100.00 Sep 5, 10:14 PM
WL-02927428 Labor Open 3 $0.00 Sep 5, 10:14 PM
WL-02938724 Labor Open 0.016666666666667 $38.00 Sep 17, 1:02 PM

Details