Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281254 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 KINGS DAUGHTERS MEDICAL CENTER — 2201 LEXINGTON AVE, ASHLAND KY, 41101

Jun 19, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (19 biz days early)
Active: 29 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jan 3, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 18, 2025
104 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Dec 9, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 13 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 9, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 18, 2025
7 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Closed
Dec 20 → Dec 23, 2025
2 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 23 → Jan 2, 2026
6 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Closed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 3, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 18 Ready for Release ⏸ Paused 104 —
Nov 18 → Dec 9 Ready for Scheduling ▶ Running 13 13
Dec 9 → Dec 9 Scheduled ▶ Running 0 13
Dec 9 → Dec 9 Awaiting Parts ⏸ Paused 0 —
Dec 9 → Dec 18 Scheduled ▶ Running 7 20
Dec 18 → Dec 19 Tech On Site ▶ Running 1 21
Dec 19 → Dec 20 Completed ▶ Running 0 21
Dec 20 → Dec 20 Incomplete ▶ Running 0 21
Dec 20 → Dec 23 Closed ▶ Running 2 23
Dec 23 → Jan 2 Ready to Bill ▶ Running 6 29
Jan 2 → Jan 2 Billing Review ▶ Running 0 29
Jan 2 → Jan 2 WO Correction Needed ▶ Running 0 29
Jan 2 → Jan 2 Closed ▶ Running 0 29
Jan 2 → Jan 3 Incomplete ▶ Running 0 29
Material Management 0.2d
Holding 104.0d (excluded)
Coordinators 21.5d
Field Work 1.8d
Incomplete 0.4d (excluded)
Billing 23.9d
✓ SLA Met
Material Management
0.2 days
Holding (excluded from total)
104.0 days
Coordinators
21.5 days
Over SLA
Field Work
1.8 days
Incomplete (excluded from total)
0.4 days
Billing
23.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 31, 2025 (31 days early)
📅
132.0 days Total Age
⏱️
104.0d in Ready for Release Longest Stage
🔄
27 transitions Status Changes
⚠️
44.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 104.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
104.0d
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
0.4d
Closed
12.0d / 1.0d SLA
Ready to Bill
22.6d / 1.0d SLA
WO Correction Needed
0.0d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 DMalloy - Emailed customer advising i will have FSE Jackson onsite on Wednesday 12/24/2025. 

medina.gentry@philips.com


11/18/2025 MHamersley - recd email from Medina, she confirmed: 

SN - VGC004037 is located in ICU department.

SN - VGD003234 is located in Heart & Vascular Step Down Unit (2J)

SN - Venue Go Ultrasound VGD003025 is not in inventory, they will look to see if it's possibly not tagged for inventory.


11/17/2025 MHamersley - called 606-408-4000, press 0, xfer to Bio Med, press 2, call went to VM/LM; sent f/u email: medina.gentry@philips.com


10/15/2025 MHamersley - called 606-408-4000, xfer to Bio Med, call went to VM/LM; sent f/u email: medina.gentry@philips.com


08/01/2025 MHamersley - called 606-408-4000, transferred to Bio Med, spoke to Gus, suggested sending email to Medina Gentry, BMET II, email: medina.gentry@philips.com


WO-01281254-Venue Go Ultrasound VGC004037

WO-01282872-Venue Go Ultrasound VGD003025

WO-01282481-Venue Go Ultrasound VGD003234

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281254
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 104.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 18, 10:10 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 151d 19h
🚨 14.0 business days
👷
▶
6 Technician Assigned Dec 9, 1:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-24T00:00:00.000+0000, 2025-12-24T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-24T13:00:00.000+0000
📦
Parts Requested
Order: 00086498
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 4m
🔩
▶
2 2x Parts Added Dec 9, 3:18 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1h 41m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 17, 2:49 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jackson Reeves Dec 18, 3:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
✔️
Status: Completed by Jackson Reeves Dec 18, 9:48 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 44m
⏱️
2x Labor Added Dec 19, 9:29 PM
Type: Labor
Status: Open
Qty: 1.5, 2.5
🚗
Travel Added Dec 20, 10:46 AM
Type: Travel
Status: Open
Qty: 135
⚠️
Status: Incomplete by Jackson Reeves Dec 20, 2:18 PM
From: Completed
To: Incomplete
Duration in Previous: 1d 16h
🏁
Status: Closed by Jackson Reeves Dec 20, 2:34 PM
From: Incomplete
To: Closed
Duration in Previous: 15m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 23, 2:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Jan 2, 3:43 PM
Status: Billing Review → Status: Closed
🏁
Status: Closed by Sean Currie
From: WO Correction Needed
To: Closed
Duration in Previous: 4m
⚠️
Status: Incomplete by Sean Currie Jan 2, 3:49 PM
From: Closed
To: Incomplete
Duration in Previous: 1m
⏳ 1.0 business days
✔️
Status: Completed by Fady Messak Jan 3, 4:35 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
🚨 10.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15d 20h
💵
▶
2 Status: Billing Review Jan 20, 9:14 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 9:51 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 9:05 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 28, 1:57 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 4:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 2h, 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📦
Parts Order 00086498
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Dec 18, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (6)

Name Type Status Qty Amount Date
WL-03031661 Parts Open 2 $0.00 Dec 9, 3:18 PM
WL-03031662 Expenses Open 1 $0.00 Dec 9, 3:18 PM
WL-03044165 Labor Open 1.5 $100.00 Dec 19, 9:29 PM
WL-03044166 Labor Open 2.5 $250.00 Dec 19, 9:29 PM
WL-03044412 Travel Open 135 $0.00 Dec 20, 10:46 AM
WL-03046365 Labor Open 0.016666666666667 $38.00 Dec 23, 2:07 PM

Details