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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281258 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKLAND MEDICAL CENTER — 1 PARKLAND DR, DERRY NH, 03038

Jun 19, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (70 biz days early)
Active: 5 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 8, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 8, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 8 Ready for Release ⏸ Paused 77 —
Oct 8 → Oct 8 Assigned ▶ Running 0 0
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 8 Awaiting Parts ⏸ Paused 0 —
Oct 8 → Oct 16 Scheduled ▶ Running 5 5
Material Management 0.3d
Holding 77.0d (excluded)
Coordinators 6.1d
Billing 9.7d
✓ SLA Met
Material Management
0.3 days
Holding (excluded from total)
77.0 days
Coordinators
6.1 days
Over SLA
Billing
9.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 16, 2025 (107 days early)
📅
82.0 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.0d
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
9.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 Cever received email from baxter.cook@gehealthcare.com confirming FSE onsite for Oct 16th

09/24/2025 MHamersley - rec'd call from Ken Segien, 615-986-3331, he will look at vents today and respond to email, they are wanting to get recall completed asap as some of their devices are saying "battery low"; sent f/u email: ken.segien@gehealthcare.com ... ... 09/23/2025 MHamersley - called 603-421-2083, spoke to Baxter Cook, POC; Address is correct; FSE Cred: none, call POC for escort; sent email: baxter.cook@gehealthcare.com ... ... 09/22/2025 MHamersley - called 603-421-2083, call went to Bio Med VM/LM; sent email: ken.segien@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281258
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 77.0 business days
👷
▶
2 Technician Assigned Oct 8, 8:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 110d 17h
🗓️
▶
2 Status: Scheduled Oct 8, 9:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T12:00:00.000+0000
📦
▶
2 Parts Requested Oct 8, 9:37 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 30m
💵
▶
3 Expenses Added Oct 8, 12:07 PM
Expenses Added → 2x Parts Added → Status: Scheduled
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🗓️
Status: Scheduled by Ashley Getts
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 30m
⚠️ 6.0 business days
⏱️
2x Labor Added Oct 16, 10:56 AM
Type: Labor, Travel
Status: Open
Qty: 2, 87
⏱️
Labor Added Oct 16, 6:54 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by April Nuovo Oct 16, 7:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 7h, 0m
⏳ 4.5 business days
⏱️
▶
2 Labor Added Oct 22, 2:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 23h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:41 PM
Invoice Number: SM-245560

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days

🔗 Related Artifacts

📦
Parts Order 00083151
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Oct 16, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-245560

Work Details (7)

Name Type Status Qty Amount Date
WL-02963311 Expenses Open 1 $0.00 Oct 8, 12:07 PM
WL-02963321 Parts Open 2 $0.00 Oct 8, 12:08 PM
WL-02963322 Expenses Open 1 $0.00 Oct 8, 12:08 PM
WL-02972950 Labor Open 2 $250.00 Oct 16, 10:56 AM
WL-02972951 Travel Open 87 $0.00 Oct 16, 10:56 AM
WL-02973621 Labor Open 1 $100.00 Oct 16, 6:54 PM
WL-02980039 Labor Open 0.016666666666667 $38.00 Oct 22, 2:11 PM

Details