📍 WASHINGTON ADVENTIST HOSPITAL — 12008 CHERRY HILL RD, SILVER SPRING MD, 20904
Jun 19, 2025 → Feb 11, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (11 biz days early)
Active: 5 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 4, 2026
155 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 4
Ready for Release
⏸ Paused
155
—
Feb 4 → Feb 6
Scheduled
▶ Running
2
2
Feb 6 → Feb 6
Entered
▶ Running
0
2
Feb 6 → Feb 11
Scheduled
▶ Running
3
5
Dispatch0.0d
Holding155.0d (excluded)
Coordinators6.1d
Billing14.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
155.0 days
Coordinators
6.1 days
Over SLA
Billing
14.5 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
160.0 daysTotal Age
⏱️
155.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
15.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay155.0 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
155.0d
Scheduled
6.1d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
14.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/06/2026 RFosbury Mulat mabebe2@ahm.com replied confirming Feb 10
02/06/2026 RFosbury Called 240-637-5700 left live message with Biomed team for Mulat.
02/03/2026 RFosbury called: 240-637-6921 LVM for Desmond Rhoomes, send fu email to Drhoomes@ahm.com and mabebe2@ahm.com
01/29/2026 RFosbury called 240-637-5700 spoke with Mular Abebe, says he will look at my email and fu.
01/22/2026 RFosbury spoke with Mulat Abebe sending FU with more details.
12/09/2025 YEspino Called 240-637-4000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Mulat Abebe and he asked for an email so that he can look for the devices in question. Email: mabebe2@ahm.com Phone: 240-637-5700
09/26/2025 Rfosbury - emailed Morgan Matthews @ mmatthews@adventisthealthcare.com to confirm inventory and proposing OCT 5th, 6th, or 7th (Allan K)
08/07/2025 Rbailey - Called 240.780.4000 Spoke with Recp Jeanette. She said that we would need to email her Manager who wasn't in. Morgan Matthews
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
none
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - WASHINGTON ADVENTIST HOSPITAL - SILVER SPRING, MD - WO-01281265
Completed Aug 7, 2025
To: mmatthews@adventisthealthcare.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - WASHINGTON ADVENTIST HOSPITAL - SILVER SPRING, MD - WO-01281265
Body:
Hi Morgan,
Jeanette said to reach out to you. As I mentioned to her, I am assisti
📅
WO-01281265 - FCO - Venue Go Ultrasound - SILVER SPRING - WASHINGTON ADVENTIST HOSPITAL
Feb 9, 2026 7:00pm – 7:00pm
Work Order: WO-01281265
Account: GE Healthcare FMI
Customer Case Number: 1-554774016694, 1-554842106353
Location: WASHINGTON ADVENTIST HOSPITAL
Address: 12008 CHERRY HILL RD, SILVER SPRING, MD 20904
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006123
Contact Name: Mulat Abeb
JPG
VGC006123_ProductInfo
Feb 13, 2026
JPG
VGC006123_Batteries
Feb 13, 2026
JPG
VGC006123_DiagnosticPass
Feb 13, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281265
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM