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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281271 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TUFTS MEDICAL CENTER — 800 Washington Street, BOSTON MA, 02111

Jun 19, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (98 biz days early)
Active: 33 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 21, 2025
21 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Aug 27, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Aug 27, 2025
0 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 5, 2025
6 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 6, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 21 Ready for Release ⏸ Paused 21 —
Jul 21 → Aug 27 Ready for Scheduling ▶ Running 27 27
Aug 27 → Aug 27 Scheduled ▶ Running 0 27
Aug 27 → Aug 27 Awaiting Parts ⏸ Paused 0 —
Aug 27 → Sep 5 Scheduled ▶ Running 6 33
Sep 5 → Sep 6 Tech On Site ▶ Running 0 33
Material Management 0.5d
Holding 21.0d (excluded)
Coordinators 34.2d
Field Work 1.0d
Billing 21.7d
✓ SLA Met
Material Management
0.5 days
Holding (excluded from total)
21.0 days
Coordinators
34.2 days
Over SLA
Field Work
1.0 days
Billing
21.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 6, 2025 (147 days early)
📅
54.0 days Total Age
⏱️
27.6d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
48.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 48.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Ready for Scheduling
27.6d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Awaiting Parts
0.5d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
19.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/29/2025 Brod - sent follow up email to Managers that Alex Young added into email thread to schedule FSE onsite for 08/07-08/08 alfred.amanor@trimedx.com & Walton, Alex *** 07/21/2025 MHamersley - rec'd email from Alex confirming devices ; called 617-571-3655, spoke to Alex; sending him email: alex.young@tuftsmedicine.org
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281271
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 21, 3:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 32d 0h
🚨 28.0 business days
👷
▶
3 Technician Assigned Aug 27, 10:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-02T05:00:00.000+0000, 2025-09-02T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 19h
📅
▶
3 Dispatch Scheduled Aug 27, 10:45 AM
Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00080783
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Aug 27, 3:05 PM
Status: Scheduled → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philmon Mehari Sep 5, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 20h
⏱️
7x Labor Added Sep 5, 9:56 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1, 0.5
🚗
Travel Added Sep 5, 10:21 PM
Type: Travel
Status: Open
Qty: 16
✔️
▶
2 Status: Completed Sep 5, 10:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.2 business days
⏱️
Labor Added Sep 9, 1:55 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Sep 9, 2:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Sep 18, 11:11 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:26 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 27.6 business days (threshold: 1.0 business days)
Exceeded by 26.6 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00080783
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Sep 2, 9:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (11)

Name Type Status Qty Amount Date
WL-02916960 Parts Open 2 $0.00 Aug 27, 3:05 PM
WL-02916963 Expenses Open 1 $0.00 Aug 27, 3:06 PM
WL-02927393 Labor Open 2 $100.00 Sep 5, 9:56 PM
WL-02927394 Expenses Open 1 $143.22 Sep 5, 9:56 PM
WL-02927392 Labor Open 0.5 $0.00 Sep 5, 9:56 PM
WL-02927397 Expenses Open 1 $0.00 Sep 5, 9:56 PM
WL-02927398 Expenses Open 1 $0.00 Sep 5, 9:56 PM
WL-02927395 Expenses Open 1 $143.22 Sep 5, 9:56 PM
WL-02927396 Expenses Open 1 $143.22 Sep 5, 9:56 PM
WL-02927436 Travel Open 16 $0.00 Sep 5, 10:21 PM
WL-02929766 Labor Open 0.016666666666667 $38.00 Sep 9, 1:55 PM

Details