Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281485 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TJ SAMSON COMMUNITY HOSPITAL — 1301 N RACE ST, GLASGOW KY, 42141

Jun 19, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 17, 2026
163 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Mar 1, 2026
5 business days (counted)
Running total: 8 of ? biz days used
Created: Jun 19, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 17 Ready for Release ⏸ Paused 163 —
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 1
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Mar 1 Assigned ▶ Running 5 8
Holding 165.3d (excluded)
Coordinators 6.6d
✗ SLA Missed
Holding (excluded from total)
165.3 days
Coordinators
6.6 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
171.0 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.0d
Ready for Scheduling
1.3d / 1.0d SLA
On Hold
2.3d
Assigned
5.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 MHamersley - called 270-651-4149, spoke to Tommy. He verified that Venue Go Ultrasound VGC000001 was a demo unit and is no longer on site; attached signed FMI 78099 rejection form due to device not able to be located; and attached new Location Unknown form for FMI 78101


02/10/2026; ARoosa - Called; 270- 651- 4149, Biomed spoke to Tommy who asked for me to send Email so he can confirm device. thomas.oleary2@gehealthcare.com

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281485
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 163.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 17, 4:46 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 243d 2h
⏳ 1.9 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 0h
⏳ 2.9 business days
👷
▶
2 Status: Assigned Feb 20, 4:14 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Mar 1, 7:23 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 15h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 2, 8:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03124837 Labor Open 0.5 $100.00 Mar 1, 7:23 AM
WL-03125721 Labor Open 0.016666666666667 $38.00 Mar 2, 8:42 AM

Details