Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281509 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756

Jun 19, 2025 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (4 biz days early)
Active: 24 biz days
Paused: 124 biz days
🕐 Clock stopped: Tech Off Site (Jan 26, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 18, 2025
124 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Jan 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 18 Ready for Release ⏸ Paused 124 —
Dec 18 → Jan 14 Ready for Scheduling ▶ Running 17 17
Jan 14 → Jan 23 Assigned ▶ Running 6 23
Jan 23 → Jan 26 Scheduled ▶ Running 1 24
Jan 26 → Jan 26 Tech On Site ▶ Running 0 24
Holding 124.0d (excluded)
Coordinators 26.3d
Field Work 0.0d
Billing 7.3d
✓ SLA Met
Holding (excluded from total)
124.0 days
Coordinators
26.3 days
Over SLA
Field Work
0.0 days
Billing
7.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
148.0 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
29.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 29.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.

01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org

🔧 Work Performed
Client to complete FMI in house.
🔍 Technician Findings
Client to complete FMI in house.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281509
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 124.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 2:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 181d 23h
🚨 18.0 business days
👷
▶
2 Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 20h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-26T09:00:00.000+0000
⏳ 2.0 business days
🔧
▶
4 Status: Tech On Site Jan 26, 1:13 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 28, 10:48 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 28, 10:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 5h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 26, 4:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (2)

Name Type Status Qty Amount Date
WL-03079087 Labor Open 0.25 $100.00 Jan 26, 1:15 PM
WL-03081350 Labor Open 0.016666666666667 $38.00 Jan 28, 10:48 AM

Details