📍 TUFTS MEDICAL CENTER — 800 Washington Street, BOSTON MA, 02111
Jun 19, 2025 → Sep 4, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (98 biz days early)
Active: 33 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 21, 2025
21 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Aug 27, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Aug 27, 2025
0 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 4, 2025
5 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025Completed: Sep 5, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 21
Ready for Release
⏸ Paused
21
—
Jul 21 → Aug 27
Ready for Scheduling
▶ Running
27
27
Aug 27 → Aug 27
Scheduled
▶ Running
0
27
Aug 27 → Aug 27
Awaiting Parts
⏸ Paused
0
—
Aug 27 → Sep 4
Scheduled
▶ Running
5
32
Sep 4 → Sep 5
Tech On Site
▶ Running
1
33
Material Management0.4d
Holding21.0d (excluded)
Coordinators33.2d
Field Work0.6d
Billing21.4d
✓ SLA Met
Material Management
0.4 days
Holding(excluded from total)
21.0 days
Coordinators
33.2 days
Over SLA
Field Work
0.6 days
Billing
21.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Sep 5, 2025 (148 days early)
📅
53.4 daysTotal Age
⏱️
27.6d in Ready for SchedulingLongest Stage
🔄
15 transitionsStatus Changes
⚠️
48.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay27.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay48.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Ready for Scheduling
27.6d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
18.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/29/2025 Brod - sent follow up email to Managers that Alex Young added into email thread to schedule FSE onsite for 08/07-08/08 alfred.amanor@trimedx.com & Walton, Alex ***
07/21/2025 MHamersley - rec'd email from Alex confirming devices ; called 617-571-3655, spoke to Alex; sending him email: alex.young@tuftsmedicine.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281523 - FCO - Venue Go Ultrasound - BOSTON - TUFTS MEDICAL CENTER
Sep 1, 2025 8:00pm – 8:00pm
Work Order: WO-01281523
Account: GE Healthcare FMI
Customer Case Number: 1-554879956524, 1-554907751722
Location: TUFTS MEDICAL CENTER
Address: 25 HARVARD ST, BOSTON, MA 02111
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006911
Contact Name: Alex Young
Contact Phone: 617-571
JPG
VGC006911_PRODUCT LABEL PIC
Sep 4, 2025
JPG
VGC006911_BATTERIES
Sep 4, 2025
JPG
VGC006911_SOFTWARE UPDATE
Sep 4, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281523
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:12 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨21.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 21, 3:16 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:32d 0h
🚨28.0 business days
📅
▶
5
Dispatch Scheduled Aug 27, 11:35 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician:Philmon Mehari
🗓️
Status: Scheduled by Brandi Rodriguez
From:Ready for Scheduling
To:Scheduled
Duration in Previous:36d 20h
📦
Parts Requested
Order:00080793
Status:Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From:Scheduled
To:Awaiting Parts
Duration in Previous:1m
🔩
▶
3
Parts Added Aug 27, 3:09 PM
Parts Added → Status: Scheduled → Expenses Added
🗓️
Status: Scheduled by Brittney Burba
From:Awaiting Parts
To:Scheduled
Duration in Previous:3h 33m
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🔧
Status: Tech On Site by Philmon MehariSep 4, 5:55 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 2h
⏱️
▶
2
3x Labor Added Sep 4, 10:19 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
✔️
▶
2
Status: Completed Sep 4, 11:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From:Completed
To:Closed
Duration in Previous:1m
⏳3.1 business days
⏱️
▶
2
Labor Added Sep 9, 1:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:4d 14h
⚠️7.0 business days
💵
▶
2
Status: Billing Review Sep 17, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:4m
🚨11.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyOct 1, 3:05 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:13d 23h
⏳3.0 business days
📄
Status: Ready to Bill by Micah PetersOct 3, 5:22 PM
From:Invoice Pending
To:Ready to Bill
Duration in Previous:2d 2h
⏳1.8 business days
📨
Status: Invoice Pending by Yecenia CamposOct 6, 12:47 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 19h
💰
Status: Invoiced by Yecenia CamposOct 6, 1:04 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:16m
⏳2.0 business days
🧾
Invoice Created Oct 7, 3:26 PM
Invoice Number:SM-242978
Bottlenecks
Ready for Scheduling
Duration: 27.6 business days (threshold: 1.0 business days)
Exceeded by 26.6 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)