Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281530 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199

Jun 19, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (51 biz days early)
Active: 85 biz days
Paused: 16 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 14, 2025
16 business days (not counted)
10d
▶ Clock Running
Status: Ready for Scheduling
Jul 14 → Jul 28, 2025
10 business days (counted)
Running total: 10 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 28 → Sep 12, 2025
33 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Nov 12, 2025
41 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 85 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 14 Ready for Release ⏸ Paused 16 —
Jul 14 → Jul 28 Ready for Scheduling ▶ Running 10 10
Jul 28 → Sep 12 Scheduled ▶ Running 33 43
Sep 12 → Sep 12 Assigned ▶ Running 0 43
Sep 12 → Sep 12 Entered ▶ Running 0 43
Sep 12 → Nov 12 Ready for Scheduling ▶ Running 41 84
Nov 12 → Nov 12 Scheduled ▶ Running 0 84
Nov 12 → Nov 13 Tech On Site ▶ Running 1 85
Holding 16.0d (excluded)
Coordinators 86.6d
Field Work 0.6d
Billing 12.5d
✓ SLA Met
Holding (excluded from total)
16.0 days
Coordinators
86.6 days
Over SLA
Field Work
0.6 days
Billing
12.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 13, 2025 (79 days early)
📅
100.1 days Total Age
⏱️
41.8d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
91.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 91.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
52.8d / 1.0d SLA
Scheduled
33.8d / 2.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧 Work Performed
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:
🔍 Technician Findings
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281530
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 16.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 14, 11:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 20h
🚨 11.0 business days
👷
▶
3 Technician Assigned Jul 28, 3:30 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 18, 11:33 AM
Scheduled For: 2025-08-25T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 22, 11:32 AM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 27, 12:41 PM
Scheduled For: 2025-09-17T12:00:00.000+0000
🚨 12.0 business days
👷
Status: Assigned by Brandi Rodriguez Sep 12, 1:16 PM
From: Scheduled
To: Assigned
Duration in Previous: 45d 21h
🆕
Status: Entered by Brandi Rodriguez Sep 12, 1:44 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 28m, 0m
🚨 42.0 business days
🗓️
▶
3 Status: Scheduled Nov 12, 1:10 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-12T06:00:00.000+0000, 2025-11-12T14:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Nov 12, 2:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 47m
⏱️
▶
3 Labor Added Nov 12, 7:51 PM
Labor Added → Status: Tech Off Site → Status: Closed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 53m, 0m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
▶
2 Labor Added Nov 13, 11:10 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 19m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Nov 20, 10:42 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 25, 2:46 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 4h, 0m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Dec 1, 1:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 33.6 business days (threshold: 2.0 business days)
Exceeded by 31.6 business days
Ready for Scheduling
Duration: 41.8 business days (threshold: 1.0 business days)
Exceeded by 40.8 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Nov 12, 9:00 AM
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03005473 Labor Open 1.75 $100.00 Nov 12, 7:51 PM
WL-03005948 Labor Open 0.016666666666667 $38.00 Nov 13, 11:10 AM

Details