📍 LONGEVITI NEUROSOLUTIONS — 2424 Distillery St - Suite 2401, Baltimore MD, 21230
Jun 19, 2025 → Feb 18, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 68 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 6, 2025
97 business days (not counted)
65d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Feb 13, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 68 of ? biz days used
Created: Jun 19, 2025Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Nov 6
Ready for Release
⏸ Paused
97
—
Nov 6 → Feb 13
Ready for Scheduling
▶ Running
65
65
Feb 13 → Feb 19
Scheduled
▶ Running
3
68
Holding97.0d (excluded)
Coordinators68.3d
Billing8.0d
✓ SLA Met
Holding(excluded from total)
97.0 days
Coordinators
68.3 days
Over SLA
Billing
8.0 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
164.2 daysTotal Age
⏱️
97.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
75.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay97.0 days stuck in "Ready for Release"
⏱️
Total Delay75.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
97.0d
Ready for Scheduling
65.3d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 RFosbury dispatch to Rick C for Feb18th
01/19/2026 RFosbury called Dave Zajc at 202-3032-0296 discussed if there was way Dave could perform the upgrades. These are demo units at residential locations
11/06/2025 MHamersley - recd call from Dave Zajc, 202-302-0296, he confirmed Venue Go Ultrasound VGC000957 at his location, he also has VGC006538- w/ clinical team in California, VGC006527- will be returning soon; they recd 1 set of batteries on 10/27/2025
email: dzajc@longeviti.com
WO-01281539-Venue Go Ultrasound VGC000957
WO-01313632-Venue Go Ultrasound VGC006538
WO-01313633-Venue Go Ultrasound VGC006527
11/06/2025 MHamersley - called 410-527-1803, spoke to receptionist, she took msg for a mgr to return call, wouldn't give email address; this is a Medical Technology Manufacturing company, she said they sell medical equipment
08/05/2025 Rbailey - Called 410.527.1803 Spoke with Recp. She was unsure and said she would have a Manager call back. She also didn't have an email address. She took my info
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
good working conditions
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Jan 19, 2026
01/19/2026 RFosbury called Dave Zajc at 202-3032-0296 discussed if there was way Dave could perform the upgrades. These are demo units at residential locations
To: dzajc@longeviti.com
CC: rich.fosbury@emsar.com; mary.hamersley@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - LONGEVITI NEUROSOLUTIONS - BALTIMORE, MD - WO-01281539
Body:
Hi Dave,
Thank you for returning my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety
📞
Live Call_Left Message
Completed Nov 6, 2025
11/06/2025 MHamersley - called 410-527-1803, spoke to receptionist, she took msg for a mgr to return call, wouldn't give out email address; this is a Medical Technology Manufacturing company.
📞
Live Call_ Left Message
Completed Aug 5, 2025
08/05/2025 Rbailey - Called 410.527.1803 Spoke with Recp. She was unsure and said she would have a Manager call back. She also didn't have an email address. She took my info
Work Order: WO-01281539
Account: GE Healthcare FMI
Customer Case Number: 1-554879883753, 1-554907665334
Location: LONGEVITI NEUROSOLUTIONS
Address: 2424 Distillery St - Suite 2401, Baltimore, MD 21230
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000957
Contact Name: Dave Zaj
JPEG
VGC000957 - Copy
Feb 18, 2026
JPEG
VGC000957_New batteries - Copy
Feb 18, 2026
JPEG
VGC000957_Diagnostic report - Copy
Feb 18, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281539
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:15 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
🚨97.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyNov 6, 4:52 PM