Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281549 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Premier Orthopedics Laurel — 545 Main St, Laurel MD, 20707

Jun 19, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 7 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 19 Scheduled ▶ Running 1 1
Feb 19 → Feb 19 Entered ▶ Running 0 1
Feb 19 → Feb 27 Scheduled ▶ Running 6 7
Dispatch 0.0d
Holding 164.0d (excluded)
Coordinators 8.5d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
164.0 days
Coordinators
8.5 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
171.0 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Invoice Pending • 258 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
8.5d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2025 RFosbury updating to Feb 25th due to weather

02/20/2026 RFosbury updating to Feb 24th Rodney C still

02/19/2026 RFosbury changing to Rodney for Feb 25th

02/18/2026 RFosbury - dispatching to Jeffrey C as walk in on Feb 23

11/07/2025 MHamersley - called 301-776-2000, xfer to Kena Ashley, call went to VM/LM; sent f/u email: washley@premierorthomd.com


08/06/2025 Rbailey - Called 301.776.2000 Asked for Kena (Key-Nuh) Xfer'd to Ext. NA Left VM for FU. Advised I was sending email as well. Updating address


08/06/2025 Rbailey - Called 410.461.9500 Spoke with XRay Tech who advised that this device is in Laurel and not in Ellicott City. Reaching out to Kena Ashley. Previous email shows 3017762000 washley@premierorthomd.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
NONE
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281549
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 164.0 business days
📅
▶
3 Dispatch Scheduled Feb 18, 9:06 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 243d 18h
⏳ 2.0 business days
🆕
▶
5 Status: Entered Feb 19, 2:50 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-25T00:00:00.000+0000, 2026-02-25T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-25T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 20, 12:37 PM
Scheduled For: 2026-02-24T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 9:45 AM
Scheduled For: 2026-02-25T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 9:50 AM
Scheduled For: 2026-02-25T13:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Feb 25, 7:33 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.6 business days
✔️
Status: Completed by Rodney Charles Feb 27, 3:34 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 0h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 2, 8:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 23h

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
Feb 25, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03120216 Labor Open 1 $100.00 Feb 25, 7:33 PM
WL-03120217 Labor Open 1 $250.00 Feb 25, 7:33 PM
WL-03125720 Labor Open 0.016666666666667 $38.00 Mar 2, 8:42 AM

Details