Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281592 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF ROCHESTER — 200 E RIVER RD, ROCHESTER NY, 14623

Jun 19, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 12 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 24, 2025
67 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Oct 10, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 24 Ready for Release ⏸ Paused 67 —
Sep 24 → Oct 10 Ready for Scheduling ▶ Running 12 12
Oct 10 → Oct 10 On Hold ▶ Running 0 12
Oct 10 → Oct 11 Assigned ▶ Running 0 12
Holding 67.4d (excluded)
Coordinators 13.0d
Billing 10.0d
✓ SLA Met
Holding (excluded from total)
67.4 days
Coordinators
13.0 days
Over SLA
Billing
10.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 11, 2025 (112 days early)
📅
79.0 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
67.0d
Ready for Scheduling
12.7d / 1.0d SLA
On Hold
0.4d
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 Mklose per notes this device is "location unknown" updated notes.


01/31/2025 JRolston - Per instruction from Alli Belyea / Planner Management, called FSE Bennet Dartey and rescheduled accordingly for today, 1/31. FSE will complete "Location Unknown" forms and close WO accordingly

🔧 Work Performed
FMI 78101 Not Required - Device Not Located
🔍 Technician Findings
none
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281592
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 67.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 24, 2:32 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 96d 23h
🚨 13.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 15d 23h
👷
▶
2 Technician Assigned Oct 10, 5:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From: On Hold
To: Assigned
Duration in Previous: 3h 32m
⏱️
▶
3 Labor Added Oct 11, 10:59 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rodney Charles
From: Assigned
To: Completed
Duration in Previous: 17h 28m
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.0 business days
⏱️
Labor Added Oct 22, 11:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 22, 11:49 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 11d 0h, 0m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:44 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-245560

Work Details (2)

Name Type Status Qty Amount Date
WL-02967604 Labor Open 0.5 $100.00 Oct 11, 10:59 AM
WL-02979787 Labor Open 0.016666666666667 $38.00 Oct 22, 11:42 AM

Details