📍 BON SECOURS ST FRANCIS MEDICAL CENTER — 13710 ST FRANCIS BLVD, MIDLOTHIAN VA, 23114
Jun 19, 2025 → Jan 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 97 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 5, 2025
54 business days (not counted)
92d
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Jan 22, 2026
92 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 97 of ? biz days used
Created: Jun 19, 2025Completed: Jan 29, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 5
Ready for Release
⏸ Paused
54
—
Sep 5 → Jan 22
Ready for Scheduling
▶ Running
92
92
Jan 22 → Jan 27
Scheduled
▶ Running
3
95
Jan 27 → Jan 29
Tech On Site
▶ Running
2
97
Holding54.0d (excluded)
Coordinators96.7d
Field Work2.1d
Billing5.1d
✓ SLA Met
Holding(excluded from total)
54.0 days
Coordinators
96.7 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
5.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 29, 2026 (2 days early)
📅
150.5 daysTotal Age
⏱️
93.0d in Ready for SchedulingLongest Stage
🔄
11 transitionsStatus Changes
⚠️
98.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay93.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay98.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
54.0d
Ready for Scheduling
93.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/22/2026 RFosbury called 804-594-7950 spoke with Jasmine. She said Jan 27th would be good to schedule and to send FU to Martha.
01/05/2026 RFosbury Called 804-594-7950 and spoke with Martha Cappelli and sent FU to martha_cappelli@bshsi.org. Martha said she would call me back.
09/05/2025 MKlose rcvd email from Bryanna, on 07/08/2025 confirm this device battery is replaced and installed per the recall notice
07/03/2025 MHamersley - called 757-218-8637, call went to VM/LM, sent emails: bryanna_rhodes@bshsi.org ; daniel_knott@bshsi.org ; annette_dobbs@bshsi.org ; david.willis@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
Bryanna Rhodes Confirmed Batteries were changed prior FMI78101
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Jan 5, 2026
1/05/2026 RFosbury Called 804-594-7950 and spoke with Martha Cappelli and sent FU to martha_cappelli@bshsi.org. Martha said she would call me back.
📧
Email_Response Confirmed
Completed Sep 5, 2025
09/05/2025 MKlose rcvd email from Bryanna Bryanna_Rhodes@bshsi.org, on 07/08/2025 confirm this device battery is replaced and installed per the recall notice.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BON SECOURS ST FRANCIS MEDICAL CENTER - MIDLOTHIAN, VA - WO-01281607
Completed Jul 3, 2025
To: bryanna_rhodes@bshsi.org; daniel_knott@bshsi.org; annette_dobbs@bshsi.org; david.willis@gehealthcare.com
CC: central.scheduling@emsar.com; cristina.everetts@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BON SECOURS ST FRANCIS MEDICAL CENTER - MIDLOTHIAN, VA - WO-01281607
Body:
Good Afternoon,
I am con
📧
Live Call_Followed Up With Email
Completed Jul 3, 2025
07/03/2025 MHamersley - called 757-218-8637, call went to VM/LM, sent email: bryanna_rhodes@bshsi.org
📅
WO-01281607 - FCO - Venue Go Ultrasound - MIDLOTHIAN - BON SECOURS ST FRANCIS MEDICAL CENTER
Jan 26, 2026 7:00pm – 7:00pm
Work Order: WO-01281607
Account: GE Healthcare FMI
Customer Case Number: 1-554872358518, 1-554907699491
Location: BON SECOURS ST FRANCIS MEDICAL CENTER
Address: 13710 ST FRANCIS BLVD, MIDLOTHIAN, VA 23114
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC004553
Contact Name: Brya
JPG
PRODUCT LABEL_VGC004553
Jan 28, 2026
JPG
Battery_VGC004553
Jan 28, 2026
JPG
SOFTWARE_VGC004553
Jan 28, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281607
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:08 PM
From:Entered
To:Ready for Release
Duration in Previous:42m
🚨54.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 5, 9:12 AM