📍 PARKLAND MEDICAL CENTER — 1 PARKLAND DR, DERRY NH, 03038
Jun 19, 2025 → Oct 16, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (70 biz days early)
Active: 5 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 8, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 8, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025Completed: Oct 16, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 8
Ready for Release
⏸ Paused
77
—
Oct 8 → Oct 8
Assigned
▶ Running
0
0
Oct 8 → Oct 8
Scheduled
▶ Running
0
0
Oct 8 → Oct 8
Awaiting Parts
⏸ Paused
0
—
Oct 8 → Oct 16
Scheduled
▶ Running
5
5
Oct 16 → Oct 16
Tech On Site
▶ Running
0
5
Material Management0.3d
Holding77.0d (excluded)
Coordinators6.1d
Field Work0.9d
Billing10.8d
✓ SLA Met
Material Management
0.3 days
Holding(excluded from total)
77.0 days
Coordinators
6.1 days
Over SLA
Field Work
0.9 days
Billing
10.8 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 16, 2025 (107 days early)
📅
82.0 daysTotal Age
⏱️
77.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
15.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay77.0 days stuck in "Ready for Release"
⏱️
Total Delay15.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.0d
Assigned
0.1d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
10.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/08/2025 Cever received email from baxter.cook@gehealthcare.com confirming FSE onsite for Oct 16th
09/24/2025 MHamersley - rec'd call from Ken Segien, 615-986-3331, he will look at vents today and respond to email, they are wanting to get recall completed asap as some of their devices are saying "battery low"; sent f/u email: ken.segien@gehealthcare.com ... ... 09/23/2025 MHamersley - called 603-421-2083, spoke to Baxter Cook, POC; Address is correct; FSE Cred: none, call POC for escort; sent email: baxter.cook@gehealthcare.com ... ... 09/22/2025 MHamersley - called 603-421-2083, call went to Bio Med VM/LM; sent email: ken.segien@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281612 - FCO - Venue Go Ultrasound - DERRY - PARKLAND MEDICAL CENTER
Oct 16, 2025 8:00am – 5:00pm
Work Order: WO-01281612
Account: GE Healthcare FMI
Customer Case Number: 1-554872224129, 1-554907674936
Location: PARKLAND MEDICAL CENTER
Address: 1 PARKLAND DR, DERRY, NH 03038
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC007059
Contact Name: Baxter Cook
Contact Phone: 603-
UNKNOWN
VGC007059_batteries
Oct 16, 2025
UNKNOWN
VGC007059_product label pic
Oct 16, 2025
UNKNOWN
VGC007059_software update
Oct 16, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281612
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:46m
🚨77.0 business days
👷
▶
2
Technician Assigned Oct 8, 8:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:110d 17h
📅
▶
2
Dispatch Scheduled Oct 8, 9:07 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From:Assigned
To:Scheduled
Duration in Previous:35m
📦
▶
2
Parts Requested Oct 8, 9:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From:Scheduled
To:Awaiting Parts
Duration in Previous:30m
💵
▶
2
3x Expenses Added Oct 8, 11:52 AM
3x Expenses Added → Status: Scheduled
🗓️
Status: Scheduled by Ashley Getts
From:Awaiting Parts
To:Scheduled
Duration in Previous:2h 14m
⚠️6.0 business days
🔧
Status: Tech On Site by April NuovoOct 16, 12:39 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 0h
⏱️
Labor Added Oct 16, 6:58 PM
Type:Labor
Status:Open
Qty:1
⏱️
▶
2
2x Labor Added Oct 16, 7:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 0m
⏳4.5 business days
⏱️
▶
2
Labor Added Oct 22, 2:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:5d 18h
⚠️9.0 business days
💵
Status: Billing Review by Timothy AmburgeyNov 3, 10:22 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:11d 21h
📄
Status: Ready to Bill by Timothy AmburgeyNov 3, 10:38 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:15m
⏳2.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyNov 4, 1:02 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 2h
💰
Status: Invoiced by Timothy AmburgeyNov 4, 1:14 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:11m
⏳3.0 business days
🧾
Invoice Created Nov 6, 12:44 PM
Invoice Number:SM-245560
Bottlenecks
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)