Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281616 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 THOMAS JEFFERSON UNIVERSITY HOSPITALS INC — 111 S 11TH ST STE 3350, PHILADELPHIA PA, 19107

Jun 19, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 22 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 23, 2025
127 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Dec 26, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 26 → Dec 26, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 26 → Dec 26, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 2, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Jan 2 → Jan 6, 2026
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Jan 6 → Jan 19, 2026
8 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (21 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 23 Ready for Release ⏸ Paused 127 —
Dec 23 → Dec 26 Awaiting Parts ⏸ Paused 2 —
Dec 26 → Dec 26 Assigned ▶ Running 0 0
Dec 26 → Dec 26 Awaiting Parts ⏸ Paused 0 —
Dec 26 → Dec 26 Scheduled ▶ Running 0 0
Dec 26 → Dec 26 Awaiting Parts ⏸ Paused 0 —
Dec 26 → Jan 2 Scheduled ▶ Running 4 4
Jan 2 → Jan 6 Completed ▶ Running 2 6
Jan 6 → Jan 19 Closed ▶ Running 8 14
Jan 19 → Jan 20 Ready to Bill ▶ Running 1 15
Jan 20 → Jan 20 Billing Review ▶ Running 0 15
Jan 20 → Jan 21 Ready to Bill ▶ Running 1 16
Jan 21 → Jan 21 Billing Review ▶ Running 0 16
Jan 21 → Jan 23 Ready to Bill ▶ Running 2 18
Jan 23 → Jan 23 Billing Review ▶ Running 0 18
Jan 23 → Jan 26 Ready to Bill ▶ Running 1 19
Jan 26 → Jan 26 Billing Review ▶ Running 0 19
Jan 26 → Jan 28 Ready to Bill ▶ Running 2 21
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 21
Jan 28 → Jan 29 Scheduled ▶ Running 1 22
Material Management 3.0d
Holding 127.0d (excluded)
Coordinators 6.8d
Field Work 2.9d
Billing 15.9d
✓ SLA Met
Material Management
3.0 days
Holding (excluded from total)
127.0 days
Coordinators
6.8 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
15.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
151.0 days Total Age
⏱️
127.0d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
21.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 2, 2026
Visit 2 Jan 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 127.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.0d
Awaiting Parts
3.0d / 3.0d SLA
Scheduled
6.8d / 2.0d SLA
Completed
2.9d / 1.0d SLA
Closed
10.5d / 1.0d SLA
Ready to Bill
14.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2025 RFosbury - send email to Jerome.Taylor@jefferson.edu, seeing if Mike can be onsite Jan 2nd.

12/23/2025 RFosbury - schedule for Mike S. when he returns to site for other repairs. Ordering batteries to FSE trunk stock.

09/22/2025 RFosbury - Emailed pembrooke.marshall-holmes@gehealthcare.com to confirm inventory. 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281616
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 127.0 business days
📦
▶
2 Parts Requested Dec 23, 11:04 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 186d 20h
⏳ 3.0 business days
👷
▶
2 Status: Assigned Dec 26, 12:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
📅
▶
4 Dispatch Scheduled Dec 26, 12:49 PM
Dispatch Scheduled → Status: Scheduled → 2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Awaiting Parts, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 14m, 0m
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 2, 11:41 AM
Type: Labor
Status: Open
Qty: 2, 1, 2.5
🚗
▶
2 4x Travel Added Jan 2, 11:47 AM
4x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Michael Steencken Jan 2, 11:56 AM
From: Scheduled
To: Completed
Duration in Previous: 6d 23h
💵
Expenses Added Jan 2, 12:13 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Michael Steencken Jan 6, 12:04 PM
From: Completed
To: Closed
Duration in Previous: 4d 0h
⚠️ 9.0 business days
⏱️
Labor Added Jan 19, 1:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 1h
💵
▶
2 Status: Billing Review Jan 20, 12:13 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Jan 21, 10:10 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 53m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 9:04 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 9:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
📅
▶
2 Status: Ready for Scheduling Jan 28, 10:56 AM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-28T05:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 29, 1:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏱️
Labor Added Jan 30, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 12:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 46m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 4h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 32m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 27m

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📦
Parts Order 00087181
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Jan 28, 12:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (14)

Name Type Status Qty Amount Date
WL-03047988 Parts Open 2 $0.00 Dec 26, 12:51 PM
WL-03047989 Expenses Open 1 $0.00 Dec 26, 12:51 PM
WL-03052452 Labor Open 2 $0.00 Jan 2, 11:41 AM
WL-03052453 Labor Open 1 $0.00 Jan 2, 11:41 AM
WL-03052454 Labor Open 2.5 $0.00 Jan 2, 11:41 AM
WL-03052460 Travel Open 88.1 $0.00 Jan 2, 11:47 AM
WL-03052461 Travel Open 88.1 $0.00 Jan 2, 11:47 AM
WL-03052462 Travel Open 85.7 $0.00 Jan 2, 11:47 AM
WL-03052463 Travel Open 85.7 $0.00 Jan 2, 11:47 AM
WL-03052466 Expenses Open 1 $0.00 Jan 2, 11:49 AM
WL-03052480 Expenses Open 1 $0.00 Jan 2, 12:13 PM
WL-03070418 Labor Open 0.016666666666667 $38.00 Jan 19, 1:09 PM
WL-03083419 Labor Open 1 $100.00 Jan 29, 1:41 PM
WL-03085057 Labor Open 0.016666666666667 $38.00 Jan 30, 12:17 PM

Details