Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281618 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COTTAGE HOSPITAL — 90 SWIFTWATER RD, WOODSVILLE NH, 03785

Jun 19, 2025 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 52 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 26, 2025
110 business days (not counted)
52d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Feb 15, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 26 Ready for Release ⏸ Paused 110 —
Nov 26 → Feb 15 Ready for Scheduling ▶ Running 52 52
Feb 15 → Feb 15 Completed ▶ Running 0 52
Feb 15 → Feb 15 Assigned ▶ Running 0 52
Holding 110.0d (excluded)
Coordinators 52.3d
Billing 9.5d
✗ SLA Missed
Holding (excluded from total)
110.0 days
Coordinators
52.3 days
Over SLA
Billing
9.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
162.0 days Total Age
⏱️
110.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 110.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
110.0d
Ready for Scheduling
52.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 MHamersley - per notes, "06/06/2024 Rbailey - Rcvd call from Katie Flanders. She advised that they do not have this device."   (attached LU Form to work order)

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281618
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 110.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 26, 4:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 160d 2h
🚨 52.9 business days
✔️
▶
4 Status: Completed Feb 15, 7:03 AM
Status: Completed → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
👷
Technician Assigned by Fady Messak
Technician: a0h5A00000GbkeVQAR, Shady Messak
👷
Status: Assigned by Fady Messak
From: Completed
To: Assigned
Duration in Previous: 4m
✔️
Status: Completed by Fady Messak Feb 15, 7:12 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 9:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Feb 17, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 27, 4:20 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 10d 1h, 0m

Bottlenecks

Ready for Scheduling
Duration: 52.3 business days (threshold: 1.0 business days)
Exceeded by 51.3 business days
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03106402 Labor Open 0.5 $100.00 Feb 15, 7:05 AM
WL-03106881 Labor Open 0.016666666666667 $38.00 Feb 16, 9:28 AM

Details