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← WO Overview

WO-01281619 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 STONY BROOK MEDICINE ADVANCED SPECIALTY CARE AT LAKE GROVE FAMILY MEDICINE — 4 SMITH HAVEN MALL STE 202, LAKE GROVE NY, 11755

Jun 19, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (85 biz days early)
Active: 8 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 12, 2025
59 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 24, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 12 Ready for Release ⏸ Paused 59 —
Sep 12 → Sep 24 Ready for Scheduling ▶ Running 8 8
Sep 24 → Sep 24 Assigned ▶ Running 0 8
Holding 59.0d (excluded)
Coordinators 8.4d
Billing 9.0d
✓ SLA Met
Holding (excluded from total)
59.0 days
Coordinators
8.4 days
Over SLA
Billing
9.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 24, 2025 (129 days early)
📅
67.0 days Total Age
⏱️
59.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 59.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
59.0d
Ready for Scheduling
8.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/12/2025 Mklose spoke to Raveesh, he confirmed Venue Go Ultrasound VGD002185, doesn't have Venue Fit Ultrasound RVFD000425, he doesn't have, Venue Go Ultrasound VGC006657, Venue Fit Ultrasound VFC000478, has been moved, ADVANCED SPECIALTY CARE AT LAKE GROVE FAMILY MEDICINE 4 SMITH HAVEN MALL STE 202. sent FU email: Raveesh.talanki@stonybrookmedicine.edu


09/12/2025 MKlose, called, 631-444-1423. Ravis returning my call. Called him back and got his VM/LVM. He also gave his cell number 631-609-7742.


09/12/2025 Mklose called,(631) 689-8333, xfer to Biomed. LVM

🔧 Work Performed
FMI 78101 Not Required - Device Not Located
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281619
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 59.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 12, 4:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 85d 1h
⚠️ 8.9 business days
👷
▶
4 Technician Assigned Sep 24, 11:20 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 18h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
▶
2 Labor Added Sep 25, 9:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 22h 19m, 0m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 5h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:27 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 8.4 business days (threshold: 1.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fanfan Siku
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (2)

Name Type Status Qty Amount Date
WL-02947300 Labor Open 0.25 $100.00 Sep 24, 11:21 AM
WL-02948880 Labor Open 0.016666666666667 $38.00 Sep 25, 9:37 AM

Details