Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281626 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JERSEY CITY MEDICAL CENTER — 391 GRAND ST, JERSEY CITY NJ, 07302

Jun 19, 2025 → Feb 11, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 56 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 20, 2025
106 business days (not counted)
56d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Feb 15, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 20 Ready for Release ⏸ Paused 106 —
Nov 20 → Feb 15 Ready for Scheduling ▶ Running 56 56
Feb 15 → Feb 15 Assigned ▶ Running 0 56
Holding 106.0d (excluded)
Coordinators 56.5d
Billing 9.5d
✗ SLA Missed
Holding (excluded from total)
106.0 days
Coordinators
56.5 days
Over SLA
Billing
9.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
160.0 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 63.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.0d
Ready for Scheduling
56.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 MHamersley - unable to locate Venue Go Ultrasound VGC004438; attached email and LU form to work order


11/05/2025 RArnold- Per update form customer device can still not be located. offered LU


10/29/2025 Mklose  Called 9735833060 for Stephen. Left a message. Sending email. 


08/28/2025 RArnold - Called 9735833060 for Stephen. Left a message. Sending email. 

07/22/2025 RArnold - Emailed to confirm device. This device was UTL on the last FMI. 

stephen.kuczek@rwjbh.org

Kevin.Houghtaling@RWJBH.org

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281626
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 106.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 20, 2:57 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 154d 0h
🚨 57.0 business days
👷
▶
4 Technician Assigned Feb 15, 8:01 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 86d 17h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Fady Messak Feb 15, 2:16 PM
From: Completed
To: Closed
Duration in Previous: 6h 13m
⏱️
Labor Added Feb 16, 9:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 17m
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Feb 17, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 27, 4:21 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 10d 1h, 0m

Bottlenecks

Ready for Scheduling
Duration: 56.5 business days (threshold: 1.0 business days)
Exceeded by 55.5 business days
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03106407 Labor Open 0.5 $100.00 Feb 15, 8:02 AM
WL-03106880 Labor Open 0.016666666666667 $38.00 Feb 16, 9:28 AM

Details