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← WO Overview

WO-01281645 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CONEY ISLAND HOSPITAL — 2601 OCEAN PKWY, BROOKLYN NY, 11235

Jun 19, 2025 → Sep 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (81 biz days early)
Active: 60 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 7, 2025
11 business days (not counted)
60d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Sep 30, 2025
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 60 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 7 Ready for Release ⏸ Paused 11 —
Jul 7 → Sep 30 Ready for Scheduling ▶ Running 60 60
Sep 30 → Sep 30 Assigned ▶ Running 0 60
Sep 30 → Sep 30 Scheduled ▶ Running 0 60
Holding 11.0d (excluded)
Coordinators 61.7d
Billing 4.7d
✓ SLA Met
Holding (excluded from total)
11.0 days
Coordinators
61.7 days
Over SLA
Billing
4.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 30, 2025 (123 days early)
📅
71.0 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
61.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 61.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
11.0d
Ready for Scheduling
61.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
2.1d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/22/2025 RArnold- Called 347-346-1212 for Josiah James to schedule Alberto next week. Tenativly scheduling for 09/29. Will keep him updated on arrival date. WOs on demand. 07/07/2025 MHamersley - rec'd email reply from Ujasi Dalal, confirming all devices; POC: Josiah James, 347-346-1212, JosiahJames.Pangilinan@intelashealth.com ; FSE Credentialing: Check in at entrance to get pass; ... 07/03/2025 MHamersley - called 646-937-1865, call went to VM/LM; sent email: Ujasi.Dalal@Crothall.com ; RE: 19 Venue Go Ultrasound Devices
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281645
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 7, 11:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 20h
🚨 61.0 business days
👷
▶
3 Technician Assigned Sep 30, 12:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 1h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-30T12:00:00.000+0000
🔩
2x Parts Added Sep 30, 12:59 PM
Type: Parts
Status: Open
Qty: 1, 2
⏱️
Labor Added Sep 30, 1:14 PM
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Davon Cox Sep 30, 6:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 27m, 0m
⏱️
Labor Added Oct 1, 9:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 9:10 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 15h 4m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5h 55m
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:27 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Sep 30, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-242978

Work Details (4)

Name Type Status Qty Amount Date
WL-02954396 Parts Open 1 $0.00 Sep 30, 12:59 PM
WL-02954397 Parts Open 2 $0.00 Sep 30, 12:59 PM
WL-02954433 Labor Open 3 $100.00 Sep 30, 1:14 PM
WL-02955812 Labor Open 0.016666666666667 $38.00 Oct 1, 9:03 AM

Details