📍 MCLAREN BAY REGION — 1900 COLUMBUS AVE, BAY CITY MI, 48708
Jun 19, 2025 → Nov 19, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (47 biz days early)
Active: 9 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 5, 2025
96 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 19, 2025
7 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jun 19, 2025Completed: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Nov 5
Ready for Release
⏸ Paused
96
—
Nov 5 → Nov 7
Ready for Scheduling
▶ Running
2
2
Nov 7 → Nov 19
Scheduled
▶ Running
7
9
Nov 19 → Nov 19
Tech On Site
▶ Running
0
9
Holding96.0d (excluded)
Coordinators10.2d
Field Work0.8d
Billing6.1d
✓ SLA Met
Holding(excluded from total)
96.0 days
Coordinators
10.2 days
Over SLA
Field Work
0.8 days
Billing
6.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 19, 2025 (73 days early)
📅
105.0 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
12.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay12.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
96.0d
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/07/2025 DMalloy - Emailed customer advising that FSE Bennet will be onsite on Wednesday 11/19 for the one device.
richard.rinearson@mclaren.org
11/05/2025 MKlose called 989-984-3927; John CE. Confrimed device. POC Richard.Rinearson@mclaren.org, No Cred. Week of Nov 17. 989-894-3927.
10/17/2025 MHamersley - called 989-894-3927, call went to Clinical Eng VM/LM; (no option for Jason Reamsma)
Venue Go Ultrasound VGC007736
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MCLAREN BAY REGION - BAY CITY, MI - WO-01281649
Completed Nov 5, 2025
To: richard.rinearson@mclaren.org
CC: megan.klose@emsar.com; deon.malloy@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MCLAREN BAY REGION - BAY CITY, MI - WO-01281649
Body:
Hi Rich,
I spoke with John today. He confirmed this device at your location. I have looped in your planner Deon. She will reach
📞
Live Call_Confirmed Devices During Call
Completed Nov 5, 2025
11/05/2025 MKlose called 989-984-3927; John CE. Confrimed device. POC Richard Rinearson @mclaren.org, No Cred. Week of Nov 17. 989-894-3927.
📞
Live Call_Left Message
Completed Oct 17, 2025
10/17/2025 MHamersley - called 989-894-3927, call went to Clinical Eng VM/LM
📅
WO-01281649 - FCO - Venue Go Ultrasound - BAY CITY - MCLAREN BAY REGION
Nov 19, 2025 8:00am – 1:00pm
Work Order: WO-01281649
Account: GE Healthcare FMI
Customer Case Number: 1-554879928108, 1-554907734600
Location: MCLAREN BAY REGION
Address: 1900 COLUMBUS AVE, BAY CITY, MI 48708
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC007736
Contact Name: Richard Rinearson
Co