📍 SPARROW HEALTH SYSTEM — 1215 E MICHIGAN AVE, LANSING MI, 48912
Jun 19, 2025 → Jan 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 7 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 16, 2026
143 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025Completed: Jan 28, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 16
Ready for Release
⏸ Paused
143
—
Jan 16 → Jan 16
Assigned
▶ Running
0
0
Jan 16 → Jan 20
Scheduled
▶ Running
1
1
Jan 20 → Jan 23
Reschedule
▶ Running
3
4
Jan 23 → Jan 23
Assigned
▶ Running
0
4
Jan 23 → Jan 28
Scheduled
▶ Running
3
7
Jan 28 → Jan 28
Tech On Site
▶ Running
0
7
Holding143.0d (excluded)
Coordinators9.2d
Field Work0.9d
Billing5.1d
✓ SLA Met
Holding(excluded from total)
143.0 days
Coordinators
9.2 days
Over SLA
Field Work
0.9 days
Billing
5.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 28, 2026 (3 days early)
📅
150.0 daysTotal Age
⏱️
143.0d in Ready for ReleaseLongest Stage
🔄
14 transitionsStatus Changes
⚠️
7.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay143.0 days stuck in "Ready for Release"
⏱️
Total Delay7.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.0d
Assigned
0.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Reschedule
3.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
01/23/2026 LHill-rec'd email from Bill Lee-That should work.
See logged email.
01/23/2026 LHill-sent email to Bill Lee-We can have our FSE onsite on 01/28/2026, with an arrival time between 9:00 AM- 11:00 AM. Please confirm that this works for your facility.
see logged email.
01/20/2026 Mike Huffman. At 9:00am I called Bill Lee (517) 512-4731. Advised I do not have replacement batteries and this will be rescheduled.
01/16/2026 LHill-sent email to Bill Lee confirming 01/20 with tech arriving between 9-11.
See logged email.
01/16/2026 LHill-Called (517) 512-4731 for Bill Lee..Spoke with Bill Lee.
Contact Name: Bill Lee
Address verified: Yes
POC email address: bill.lee@umhsparrow.org
Devices match: Yes
Have batteries been received? Not sure if batteries have shipped or not.
1. Are there any special instructions we should relay to the Technician upon their arrival? Call Bill Lee when you arrive.
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No
01/16/2026 LHill-No contact info on WO or location. Found on Bill Lee @ (517) 512-4731 previous WO.
🔧Work Performed
1/28/2026 Mike Huffman. Onsite BioMed / Bill Lee provided access to the Venu Go. I confirmed it is Serial #: RVGC000571
It is not Connected to a network. I completed the upgrade and attached photos to this work order.
🔍Technician Findings
Ultra sound needs an upgarde
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email:RE: [EXTERNAL] Re: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SPARROW HEALTH SYSTEM - LANSING, MI - WO-01281676
Completed Jan 23, 2026
From: Bill.Lee@UMHSparrow.org
To: laura.hill@emsar.com
Cc: fmessak@emsar.com, rhea.berry@emsar.com, central.scheduling@emsar.com
That should work. Thank you, Bill LeeISE IIIUMH Sparrow HospitalClinical EngineeringP (517)364-2723 | M (517) 512-4731E bill.lee@UMHSparrow.com 1215 E Michigan Ave.Lansing, MI 48912ISO/IEC 27001 CERTIFIEDSOC 2 TYPE 2 CERTIFIEDISO 13485 CERTIFIED From: Laura Hill <laura.hill@emsar.com> Sent: Friday, January 23, 2026 2:12 PMTo: Lee, Bill <Bill.Lee@UMHSparr
📧
Email: Re: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SPARROW HEALTH SYSTEM - LANSING, MI - WO-01281676
Completed Jan 23, 2026
To: bill.lee@umhsparrow.org
CC: fmessak@emsar.com; rhea.berry@emsar.com; central.scheduling@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SPARROW HEALTH SYSTEM - LANSING, MI - WO-01281676
Body:
Bill,
We can have our FSE onsite on 01/28/2026, with an arrival time between 9:00 AM- 11:00 AM. Please confirm that this works for your facility.
Thanks,
Laura Hill
Support Resource Planner-ASC
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SPARROW HEALTH SYSTEM - LANSING, MI - WO-01281676
Completed Jan 16, 2026
To: bill.lee@umhsparrow.org
CC: central.scheduling@emsar.com; fmessak@emsar.com; rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SPARROW HEALTH SYSTEM - LANSING, MI - WO-01281676
Body:
Hi Bill Lee,
Thank you for taking my call today. If you could please review the information below regarding a Field Saf
📋
Outbound to +15175124731
Completed Jan 16, 2026
01/16/2026 LHill-Called (517) 512-4731 for Bill Lee..Spoke with Bill Lee.
Contact Name: Bill Lee
Address verified: Yes
POC email address: bill.lee@umhsparrow.org
Devices match: Yes
Have batteries been received? Not sure if batteries have shipped or not.
1. Are there any special instructions we should relay to the Technician upon their arrival? Call Bill Lee when you arrive.
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requiremen
📅
WO-01281676 - FCO - Venue Go Ultrasound - LANSING - SPARROW HEALTH SYSTEM
Jan 28, 2026 11:00am – 12:00pm
Work Order: WO-01281676
Account: GE Healthcare FMI
Customer Case Number: 1-554880013900, 1-554907815068
Location: SPARROW HEALTH SYSTEM
Address: 1215 E MICHIGAN AVE, LANSING, MI 48912
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGC000571
Contact Name: Bill Lee
Contact Phone:
JPG
WO-01281676 all tests passed
Jan 28, 2026
JPG
WO-01281676 serial numbers of batteries installed
Jan 28, 2026
JPG
WO-01281676 FMI completion Certificate Report
Jan 28, 2026
JPG
WO-01281676 detailed report
Jan 28, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281676
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM