Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281689 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225

Jun 19, 2025 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 32 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 2, 2026
133 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 2 Ready for Release ⏸ Paused 133 —
Jan 2 → Feb 12 Ready for Scheduling ▶ Running 28 28
Feb 12 → Feb 16 Scheduled ▶ Running 1 29
Feb 16 → Feb 18 Entered ▶ Running 2 31
Feb 18 → Feb 19 On Hold ▶ Running 1 32
Feb 19 → Feb 19 Scheduled ▶ Running 0 32
Feb 19 → Feb 19 Tech On Site ▶ Running 0 32
Dispatch 2.0d
Holding 134.3d (excluded)
Coordinators 30.0d
Field Work 0.1d
Billing 8.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
134.3 days
Coordinators
30.0 days
Over SLA
Field Work
0.1 days
Billing
8.3 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
165.0 days Total Age
⏱️
133.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
37.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay 133.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
133.0d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
On Hold
1.3d
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
8.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RFosbury - Allan Klus will work this site over the week. Dispatch on demand.

02/12/2026 RFosbury dispatch to Rodney C.

01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com

🔧 Work Performed
Found FMI already installed. Pictures attached.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281689
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 133.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 2, 4:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 197d 2h
🚨 29.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 1:43 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 40d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
📅
Dispatch Scheduled by Rich Fosbury Feb 12, 2:43 PM
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Rich Fosbury Feb 16, 2:08 PM
From: Scheduled
To: Entered
Duration in Previous: 4d 0h
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Entered
To: On Hold
Duration in Previous: 2d 2h
👷
▶
4 Technician Assigned Feb 19, 3:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-19T05:00:00.000+0000, 2026-02-19T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: On Hold
To: Scheduled
Duration in Previous: 22h 48m
🔧
Status: Tech On Site by Allan Klus
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 19, 3:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 12m
🚗
▶
2 Status: Tech Off Site Feb 19, 4:32 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 24, 10:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
👷
▶
2 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 5.8 business days
💵
▶
2 Status: Billing Review Mar 3, 4:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 15h

Bottlenecks

Ready for Scheduling
Duration: 28.3 business days (threshold: 1.0 business days)
Exceeded by 27.3 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03112382 Labor Open 0.5 $100.00 Feb 19, 3:49 PM
WL-03117373 Labor Open 0.016666666666667 $38.00 Feb 24, 10:05 AM

Details