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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281690 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH MANCHESTER — 210 MARIE LANGDON DR, MANCHESTER KY, 40962

Jun 19, 2025 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (8 biz days early)
Active: 94 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 28, 2025
49 business days (not counted)
92d
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Jan 14, 2026
92 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 92 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 14 → Jan 15, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 94 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Aug 28 Ready for Release ⏸ Paused 49 —
Aug 28 → Jan 14 Ready for Scheduling ▶ Running 92 92
Jan 14 → Jan 14 Scheduled ▶ Running 0 92
Jan 14 → Jan 15 Awaiting Parts ⏸ Paused 1 —
Jan 15 → Jan 20 Scheduled ▶ Running 2 94
Material Management 1.1d
Holding 49.0d (excluded)
Coordinators 95.3d
Field Work 1.0d
Billing 16.9d
✓ SLA Met
Material Management
1.1 days
Holding (excluded from total)
49.0 days
Coordinators
95.3 days
Over SLA
Field Work
1.0 days
Billing
16.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
144.0 days Total Age
⏱️
93.0d in Ready for Scheduling Longest Stage
🔄
20 transitions Status Changes
⚠️
102.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 102.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
49.0d
Ready for Scheduling
93.0d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Awaiting Parts
1.1d / 3.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
15.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 DMalloy - Emailed customer advising that I can have FSE Jackson Reeves on site on next week Monday 1/19/2026. 

cody.bailey1@gehealthcare.com


10/01/2025 MHamersley - IB call from Cody Bailey, 606-309-9739, he's inquiring about scheduling dates, sent msg to planner for f/u


08/28/2025 MHamersley - called 606-309-9739, spoke to Cody Bailey, POC, he confirmed Venue Go Ultrasound VGC000949 at his location, address is correct; FSE Cred: Vendor ID, call POC for escort; sent confirmation email: Cody.Bailey1@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281690
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 49.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 28, 11:03 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 19h
🚨 93.0 business days
📅
▶
6 Dispatch Scheduled Jan 14, 6:12 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 139d 8h
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-19T13:00:00.000+0000
📦
Parts Requested
Order: 00088307
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 4m
🔩
▶
2 2x Parts Added Jan 15, 11:51 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by MELISSA BARRETT
From: Awaiting Parts
To: Scheduled
Duration in Previous: 17h 34m
⏳ 2.0 business days
✔️
Status: Completed by Jackson Reeves Jan 19, 10:17 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 10h
⏱️
7x Labor Added Jan 20, 9:43 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5.75, 2.25, 3, 1, 335, 150
🏁
Status: Closed by Jackson Reeves Jan 20, 9:55 AM
From: Completed
To: Closed
Duration in Previous: 11h 37m
⏱️
▶
2 Labor Added Jan 20, 10:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 30m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 11:32 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 10:43 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 29, 1:29 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 32m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
💰
▶
2 Status: Invoiced Feb 5, 4:14 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253008

Bottlenecks

Ready for Scheduling
Duration: 93.0 business days (threshold: 1.0 business days)
Exceeded by 92.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📦
Parts Order 00088307
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Jan 19, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (10)

Name Type Status Qty Amount Date
WL-03066190 Parts Open 2 $0.00 Jan 15, 11:51 AM
WL-03066191 Expenses Open 1 $0.00 Jan 15, 11:51 AM
WL-03071402 Labor Open 5.75 $525.00 Jan 20, 9:43 AM
WL-03071403 Labor Open 2.25 $100.00 Jan 20, 9:43 AM
WL-03071404 Labor Open 3 $0.00 Jan 20, 9:43 AM
WL-03071405 Expenses Open 1 $0.00 Jan 20, 9:43 AM
WL-03071406 Expenses Open 1 $111.75 Jan 20, 9:43 AM
WL-03071407 Travel Open 335 $0.00 Jan 20, 9:43 AM
WL-03071408 Travel Open 150 $0.00 Jan 20, 9:43 AM
WL-03071466 Labor Open 0.016666666666667 $38.00 Jan 20, 10:26 AM

Details