📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229
Jun 19, 2025 → Nov 6, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (55 biz days early)
Active: 53 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 21, 2025
44 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Oct 9, 2025
34 business days (counted)
Running total: 34 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 5, 2025
18 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 53 of ? biz days used
Created: Jun 19, 2025Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Aug 21
Ready for Release
⏸ Paused
44
—
Aug 21 → Oct 9
Ready for Scheduling
▶ Running
34
34
Oct 9 → Nov 5
Scheduled
▶ Running
18
52
Nov 5 → Nov 6
Tech On Site
▶ Running
1
53
Holding44.0d (excluded)
Coordinators53.2d
Field Work1.8d
Billing12.0d
✓ SLA Met
Holding(excluded from total)
44.0 days
Coordinators
53.2 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
12.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 6, 2025 (86 days early)
📅
97.0 daysTotal Age
⏱️
44.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
64.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay44.0 days stuck in "Ready for Release"
⏱️
Total Delay64.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Ready for Scheduling
34.5d / 1.0d SLA
Scheduled
18.7d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/05/2025 EMartin updating scheduled date per FSE request
10/30/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Thrs 11/06/25 to complete devices
10/15/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE having issues at current site pushing onsite date to tomorrow if no other issues arise
10/09/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices
08/21/2025 MHamersley - called 804-467-8864, spoke to Martin, he confirmed devices at his location; 1602 SKIPWITH RD RICHMOND, VA 23229; FSE Cred: Parallon; sent confirmation email: Martin.Jr.Treta@gehealthcare.com ... 07/22/2025 MHamersley - called 804-467-8864, call went to VM/LM; sent email: Martin.Jr.Treta@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281692 - FCO - Venue Go Ultrasound - RICHMOND - HENRICO DOCTORS HOSPITAL
Nov 5, 2025 8:00am – 5:00pm
Work Order: WO-01281692
Account: GE Healthcare FMI
Customer Case Number: 1-554879956340, 1-554907746076
Location: HENRICO DOCTORS HOSPITAL
Address: 1602 SKIPWITH RD, RICHMOND, VA 23229
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006847
Contact Name: Martin Treta
Contact Pho
JPG
VGC006847_SN
Nov 5, 2025
JPG
VGC006847_BATT
Nov 5, 2025
JPG
VGC006847_SW
Nov 5, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281692
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨44.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyAug 21, 3:56 PM