Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281693 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MCLAREN CENTRAL MICHIGAN — 1221 SOUTH DR, MOUNT PLEASANT MI, 48858

Jun 19, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 9, 2026
138 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 9 Ready for Release ⏸ Paused 138 —
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0
Jan 9 → Jan 16 Scheduled ▶ Running 5 5
Jan 16 → Jan 16 Tech On Site ▶ Running 0 5
Holding 138.0d (excluded)
Coordinators 5.4d
Field Work 1.0d
Billing 17.7d
✓ SLA Met
Holding (excluded from total)
138.0 days
Coordinators
5.4 days
Over SLA
Field Work
1.0 days
Billing
17.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
143.0 days Total Age
⏱️
138.0d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 138.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
138.0d
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 DMalloy - Email received from customer Chris Rohman advising that the device was sent to GE to have the betteries replaced and the software updated. Updated work Order and sent to Bennet to close.  


11/04/2025 MKlose called 989-330-5512, spoke to Jonathan. He Adv this machine is with us, and we gave him a loaner. I sent him an email asking him to confirm this is the device, there are no notes indicating we have this device. jonathan.martin@mclaren.org

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281693
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 138.0 business days
📅
Status: Ready for Scheduling by Deon Malloy Jan 9, 8:42 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 203d 18h
📅
▶
3 Dispatch Scheduled Jan 9, 12:29 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 46m
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy Jan 9, 12:34 PM
Scheduled For: 2026-01-15T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Jan 15, 7:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 7h
⏱️
▶
2 Labor Added Jan 15, 8:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Bennet Dartey Jan 16, 11:40 AM
From: Completed
To: Closed
Duration in Previous: 15h 22m
⏳ 1.0 business days
⏱️
Labor Added Jan 19, 1:12 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 1:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
💵
▶
2 Status: Billing Review Jan 20, 12:13 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Jan 21, 11:32 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 10:43 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 29, 1:29 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 32m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
💰
▶
2 Status: Invoiced Feb 5, 4:14 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253008

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 15, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (2)

Name Type Status Qty Amount Date
WL-03067181 Labor Open 0.5 $100.00 Jan 15, 8:14 PM
WL-03070425 Labor Open 0.016666666666667 $38.00 Jan 19, 1:12 PM

Details