Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281720 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 RESTON HOSPITAL CENTER — 1850 TOWN CENTER PKWY, RESTON VA, 20190

Jun 19, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (47 biz days early)
Active: 82 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 23, 2025
23 business days (not counted)
31d
▶ Clock Running
Status: Scheduled
Jul 23 → Sep 5, 2025
31 business days (counted)
Running total: 31 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Nov 12, 2025
46 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 82 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 23 Ready for Release ⏸ Paused 23 —
Jul 23 → Sep 5 Scheduled ▶ Running 31 31
Sep 5 → Nov 12 Ready for Scheduling ▶ Running 46 77
Nov 12 → Nov 18 Scheduled ▶ Running 4 81
Nov 18 → Nov 19 Tech On Site ▶ Running 1 82
Holding 23.0d (excluded)
Coordinators 83.5d
Field Work 3.4d
Billing 5.0d
✓ SLA Met
Holding (excluded from total)
23.0 days
Coordinators
83.5 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 20, 2025 (72 days early)
📅
106.0 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
84.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 84.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
23.0d
Scheduled
36.5d / 2.0d SLA
Ready for Scheduling
47.0d / 1.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 EMartin sent email to christopher.roberts3@hcahealthcare.com advising FSE onsite Tues 11/18/25 to start remaining devices asked to have passwords available for FSE when onsite to perform software update 09/05/2025 EMartin FSE onsite last was unable to get all devices completed site has reset password on devices will need return visit and have biomed assist ahead of time to get device passwords for FSE to complete the software updates 08/11/2025 Emartin sent email to Chris advising needing to move date to next week 08/18/25 to start devices 07/23/2025 EMartin rcvd email from Chris batteries have been replaced replied advising FSE needs to come onsite and confirm and do software update Chris replied confirmed to onsite 08/11/25 to start devices 07/23/2025 MHamersley - called 703-996-6657, call went to VM/LM; sent email: christopher.roberts3@hcahealthcare.com
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281720
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 23.0 business days
👷
▶
3 Technician Assigned Jul 23, 4:04 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 34d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 8, 3:29 PM
Scheduled For: 2025-08-18T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 27, 10:31 AM
Scheduled For: 2025-09-04T12:00:00.000+0000
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 5, 11:32 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 43d 19h
🚨 47.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 10:27 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 67d 23h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Ryan Lewis Nov 18, 3:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
▶
2 Labor Added Nov 19, 11:23 AM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 20h 9m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Nov 20, 2:55 PM
From: Completed
To: Closed
Duration in Previous: 1d 3h
⏱️
▶
2 Labor Added Nov 21, 10:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 19h 6m, 0m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10d 3h, 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Scheduled
Duration: 31.5 business days (threshold: 2.0 business days)
Exceeded by 29.5 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Nov 18, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03013006 Labor Open 1 $100.00 Nov 19, 11:23 AM
WL-03016125 Labor Open 0.016666666666667 $38.00 Nov 21, 10:00 AM

Details