📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199
Jun 19, 2025 → Nov 12, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (51 biz days early)
Active: 85 biz days
Paused: 16 biz days
🕐 Clock stopped: Tech Off Site (Nov 13, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 14, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 14 → Jul 22, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 22 → Jul 28, 2025
4 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jul 28 → Jul 28, 2025
0 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 21, 2025
18 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 29 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 12, 2025
14 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Nov 12, 2025
41 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 85 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Nov 13, 2025
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 14
Ready for Release
⏸ Paused
16
—
Jul 14 → Jul 22
Ready for Scheduling
▶ Running
6
6
Jul 22 → Jul 28
Scheduled
▶ Running
4
10
Jul 28 → Jul 28
Awaiting Parts - Customer
⏸ Paused
0
—
Jul 28 → Aug 21
Scheduled
▶ Running
18
28
Aug 21 → Aug 22
Ready for Scheduling
▶ Running
1
29
Aug 22 → Sep 12
Scheduled
▶ Running
14
43
Sep 12 → Sep 12
Assigned
▶ Running
0
43
Sep 12 → Sep 12
Entered
▶ Running
0
43
Sep 12 → Nov 12
Ready for Scheduling
▶ Running
41
84
Nov 12 → Nov 12
Scheduled
▶ Running
0
84
Nov 12 → Nov 13
Tech On Site
▶ Running
1
85
Material Management0.2d
Holding16.0d (excluded)
Coordinators88.3d
Field Work1.1d
Billing11.4d
✓ SLA Met
Material Management
0.2 days
Holding(excluded from total)
16.0 days
Coordinators
88.3 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
11.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 13, 2025 (79 days early)
📅
100.1 daysTotal Age
⏱️
41.8d in Ready for SchedulingLongest Stage
🔄
18 transitionsStatus Changes
⚠️
89.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay41.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay89.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
50.1d / 1.0d SLA
Scheduled
38.2d / 2.0d SLA
Awaiting Parts - Customer
0.2d
Assigned
0.0d / 0.5d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.3d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. ***
09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧Work Performed
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
🔍Technician Findings
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Jul 24, 2025
07/24/2025 Brod - called 4138969104 to speak to Nigel , rang a couple times and call disconnected. following up in email to reschedule due to parts not arriving ontime
📞
Live Call_ Left Message
Completed Jul 22, 2025
07/22/2025 Brod - called 4138969104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org
📅
WO-01281726 - FCO - Venue Go Ultrasound - SPRINGFIELD - BAYSTATE MEDICAL CENTER INC
Nov 11, 2025 7:00pm – 7:00pm
Work Order: WO-01281726
Account: GE Healthcare FMI
Customer Case Number: 1-554879804277, 1-554907738628
Location: BAYSTATE MEDICAL CENTER INC
Address: 759 CHESTNUT ST, SPRINGFIELD, MA 01199
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006098
Contact Name: Nigel Cubin
Contact
UNKNOWN
VGC006098_Product_Label_Pic
Nov 12, 2025
UNKNOWN
VGC006098_Software
Nov 12, 2025
UNKNOWN
VGC006098_Batteries
Nov 12, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281726
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:40m
🚨16.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 14, 11:25 AM