📍 HENDRICKS REGIONAL HEALTH DANVILLE — 1000 E MAIN ST, DANVILLE IN, 46122
Jun 19, 2025 → Nov 11, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (49 biz days early)
Active: 17 biz days
Paused: 86 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸86d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 22, 2025
86 business days (not counted)
17d
▶ Clock Running
Status: On Hold
Oct 22 → Nov 17, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jun 19, 2025Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 22
Ready for Release
⏸ Paused
86
—
Oct 22 → Nov 17
On Hold
▶ Running
17
17
Nov 17 → Nov 17
Assigned
▶ Running
0
17
Holding103.7d (excluded)
Coordinators0.0d
Billing7.9d
✓ SLA Met
Holding(excluded from total)
103.7 days
Coordinators
0.0 days
Billing
7.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 11, 2025 (81 days early)
📅
99.0 daysTotal Age
⏱️
86.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay86.0 days stuck in "Ready for Release"
⏱️
Total Delay7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
86.0d
On Hold
17.7d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/22/2025 mklose rcvd email from Brent, he adv We don't have that unit in our database. We only have one Venue and it is a Venue 40 that is used for training.
10/22/2025 mklose rcvd email from Randy, adv he not longer works there and to contact Brent Fox, Brent.fox@trimedx.com, sent Brent Email.
10/21/2025 MKlose called 317-557-5849; LVM for Randy, follow up with email.
10/02/2025 MHamersley - called 317-557-5849, spoke to Randy, POC; sent email: randy.smith@trimedx.com
Venue Fit Ultrasound VFC000641
🔧Work Performed
FMI 78101 Not Executed - Device Location Unknown
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email_FCO Update
Completed Oct 22, 2025
10/22/2025 mklose rcvd email from Brent, he adv We don't have that unit in our database. We only have one Venue and it is a Venue 40 that is used for training.
📧
Email_FCO Update
Completed Oct 22, 2025
10/22/2025 mklose rcvd email from Randy, adv he not longer works there and to contact Brent Fox, Brent.fox@trimedx.com, sent Brent Email.
📧
Live Call_Followed Up With Email
Completed Oct 21, 2025
10/21/2025 MKlose called 317-557-5849; LVM for Randy, follow up with email.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HENDRICKS REGIONAL HEALTH DANVILLE - DANVILLE, IN - WO-01281747
Completed Oct 2, 2025
To: randy.smith@trimedx.com
CC: central.scheduling@emsar.com; deon.malloy@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HENDRICKS REGIONAL HEALTH DANVILLE - DANVILLE, IN - WO-01281747
Body:
Hi Randy,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Fie
📧
Live Call_Followed Up With Email
Completed Oct 2, 2025
10/02/2025 MHamersley - called 317-557-5849, spoke to Randy, POC; sent email: randy.smith@trimedx.com
MSG
Re Field Action Notice - FMI 78101 - GE Healthcare - Venue GoFit Thermal Event - HENDRICKS REGIONAL HEALTH DANVILLE - DANVILLE IN - WO-01281747
Oct 22, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281747
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM