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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281774 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LAHEY HOSPITAL & MEDICAL CENTER — 41 BURLINGTON MALL RD, BURLINGTON MA, 01805

Jun 19, 2025 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 23 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 12, 2026
139 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Feb 15, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Closed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 12 Ready for Release ⏸ Paused 139 —
Jan 12 → Feb 15 Ready for Scheduling ▶ Running 23 23
Feb 15 → Feb 15 Assigned ▶ Running 0 23
Feb 15 → Feb 15 Completed ▶ Running 0 23
Feb 15 → Feb 15 Closed ▶ Running 0 23
Feb 15 → Feb 15 Assigned ▶ Running 0 23
Holding 139.0d (excluded)
Coordinators 23.8d
Billing 11.4d
✗ SLA Missed
Holding (excluded from total)
139.0 days
Coordinators
23.8 days
Over SLA
Billing
11.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
162.0 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
32.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.0d
Ready for Scheduling
23.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
11.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 Mklose attached LU READY form

12/05/2025 MHamersley - called 781-744-1032, spoke to Matt, he confirmed Venue Go Ultrasound VGD003439 at his location; Venue Fit Ultrasound VFC000884 - not in database, call Crothall, 833-811-0421, called, this is just answering service, operator couldn't look up SN, gave address: Beth Israel Deaconess Medical Center, 330 Brookline Ave, Boston, MA 02215; called 617-667-7000, xfer to Bio Med Eng, call went to VM/LM


10/10/2025 MHamersley - called 781-744-1032, spoke to Matt; sending him email, most of their devices are managed by Crothall; if these devices are included, he will forward email to appropriate contact; email: mjaffari@bilh.org


07/22/2025 MHamersley - called 617-304-3326, Lucas Moss, this number is no longer in service; called 781-744-5100, transferred to Bio Med, call went to VM/LM


WO-01282791 - Venue Go Ultrasound VGD003439

WO-01281774 - Venue Fit Ultrasound VFC000884

*WO-01281158 - Venue Go Ultrasound VGB001262 - Device Location Unknown*

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281774
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 139.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jan 12, 12:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 22h
🚨 24.0 business days
👷
▶
6 Technician Assigned Feb 15, 2:25 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed → Technician Assigned → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed, Closed
To: Completed, Closed, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Fady Messak
Technician: a0h5A00000GbkeQQAR, Fady Messak
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 16, 11:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 21h 1m
⏳ 1.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 4:03 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 4h
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 4:08 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 3, 4:54 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 14d 0h, 0m

Bottlenecks

Ready for Scheduling
Duration: 23.8 business days (threshold: 1.0 business days)
Exceeded by 22.8 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03106529 Labor Open 0.5 $100.00 Feb 15, 2:26 PM
WL-03107033 Labor Open 0.016666666666667 $38.00 Feb 16, 11:29 AM

Details