📍 UNIV OF ROCHESTER MED CENTER — 601 ELMWOOD AVE, ROCHESTER NY, 14642
Jun 19, 2025 → Feb 4, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 30, 2026
152 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025Completed: Feb 4, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 30
Ready for Release
⏸ Paused
152
—
Jan 30 → Feb 4
Scheduled
▶ Running
3
3
Feb 4 → Feb 4
Tech On Site
▶ Running
0
3
Holding152.0d (excluded)
Coordinators3.8d
Field Work0.2d
Billing9.4d
✗ SLA Missed
Holding(excluded from total)
152.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.2 days
Billing
9.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
155.0 daysTotal Age
⏱️
152.0d in Ready for ReleaseLongest Stage
🔄
21 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay152.0 days stuck in "Ready for Release"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.0d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
9.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/30/2026 DMalloy - Dispatched for FSE Eric to complete on Tuesday 2/3/2026 in the afternoon.
01/29/2026 DMalloy -Called 585.397.0459 for Bethany Welch. Confirmed the device. Advised Eric was going to be in the area on next week beginning Tuesday and could complete the remediations. Emailed her the details of the recall. bethany_welch@urmc.rochester.edu
01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week
09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Urgent Schedule Attempt -Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - UNIV OF ROCHESTER MED CENTER - ROCHESTER, NY - WO-01281787
Completed Jan 29, 2026
To: bethany_welch@urmc.rochester.edu
CC: central.scheduling@emsar.com; eric.mancerella@emsar.com
BCC: deon.malloy@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Urgent Schedule Attempt -Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - UNIV OF ROCHESTER MED CENTER - ROCHESTER, NY - WO-01281787
Body:
Hello,
Thank you for taking my call today. As discussed, I am contacting you on behalf o
📧
Live Call_Followed Up With Email
Completed Jan 29, 2026
01/29/2026 DMalloy -Called 585.397.0459 for Bethany Welch. Confirmed the device. Advised Eric was going to be in the area on next week beginning Tuesday and could complete the remediations. Emailed her the details of the recall. bethany_welch@urmc.rochester.edu
📞
Live Call_Left Message
Completed Sep 24, 2025
09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.
📞
Live Call_Left Message
Completed Sep 24, 2025
09/24/2025 mklose called (585) 275-2100 xfer, biomed. LVM Melissa Vera.
📅
WO-01281787 - FCO - Venue Fit Ultrasound - ROCHESTER - UNIV OF ROCHESTER MED CENTER
Feb 4, 2026 1:00pm – 5:00pm
Work Order: WO-01281787
Account: GE Healthcare FMI
Customer Case Number: 1-554880142190, 1-554832792953
Location: UNIV OF ROCHESTER MED CENTER
Address: 601 ELMWOOD AVE, ROCHESTER, NY 14642
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000526
Contact Name: Attn: Betha
JPG
VFC000526 WORKLIST
Feb 4, 2026
PDF
VFC000526 COMPLETION LIST
Feb 4, 2026
JPG
VFC000526 SERIAL #
Feb 4, 2026
JPG
VFC000526 BATTERY
Feb 4, 2026
JPG
VFC000526 SOFTWARE
Feb 4, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281787
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM