📍 UNIVERSITY OF ROCHESTER ENT — 2365 S CLINTON AVE STE 200, ROCHESTER NY, 14618
Jun 19, 2025 → Feb 3, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 2, 2026
153 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jun 19, 2025Completed: Feb 3, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 2
Ready for Release
⏸ Paused
153
—
Feb 2 → Feb 3
Scheduled
▶ Running
1
1
Feb 3 → Feb 3
Tech On Site
▶ Running
0
1
Holding153.0d (excluded)
Coordinators1.7d
Field Work0.2d
Billing9.4d
✗ SLA Missed
Holding(excluded from total)
153.0 days
Coordinators
1.7 days
Field Work
0.2 days
Billing
9.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
154.0 daysTotal Age
⏱️
153.0d in Ready for ReleaseLongest Stage
🔄
21 transitionsStatus Changes
⚠️
6.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay153.0 days stuck in "Ready for Release"
⏱️
Total Delay6.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.0d
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
9.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/02/2026 DMalloy -Called 585.758.5700 the main line for this location chose option 2 for a rep. The line rang several times. Requested a call back. Dispatching for FSE Eric to stop by this location to see if the device can be located.
01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week
09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01281793 - FCO - Venue Fit Ultrasound - ROCHESTER - UNIVERSITY OF ROCHESTER ENT
Feb 3, 2026 12:00pm – 5:00pm
Work Order: WO-01281793
Account: GE Healthcare FMI
Customer Case Number: 1-554880085536, 1-554907775609
Location: UNIVERSITY OF ROCHESTER ENT
Address: 2365 S CLINTON AVE STE 200, ROCHESTER, NY 14618
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000803
Contact Name:
JPG
VFC000803 SOFTWARE
Feb 3, 2026
JPG
VFC000803 SERIAL #
Feb 3, 2026
PDF
VFC000803 COMPLETION REPORT
Feb 3, 2026
JPG
VFC000803 NO WORKLIST OPTION
Feb 3, 2026
JPG
VFC000803 NOT CONNECTED TO WIFI
Feb 3, 2026
JPG
VFC000803 BATTERY
Feb 3, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281793
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM