Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281796 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY HEALTH HOSPITAL ANDERSON — 7500 STATE RD, CINCINNATI OH, 45255

Jun 19, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (37 biz days early)
Active: 10 biz days
Paused: 105 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 19, 2025
105 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 19 → Nov 19, 2025
0 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
Nov 19 → Dec 4, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Closed
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jun 19, 2025 Invoiced: Dec 5, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 19 Ready for Release ⏸ Paused 105 —
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Nov 19 → Nov 19 Awaiting Parts ⏸ Paused 0 —
Nov 19 → Dec 4 Scheduled ▶ Running 9 9
Dec 4 → Dec 4 Tech On Site ▶ Running 0 9
Dec 4 → Dec 4 Completed ▶ Running 0 9
Dec 4 → Dec 5 Closed ▶ Running 1 10
Dec 5 → Dec 5 Incomplete ▶ Running 0 10
Material Management 0.3d
Holding 105.0d (excluded)
Coordinators 10.0d
Field Work 0.5d
Incomplete 0.6d (excluded)
Billing 22.4d
✓ SLA Met
Material Management
0.3 days
Holding (excluded from total)
105.0 days
Coordinators
10.0 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
0.6 days
Billing
22.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 5, 2025 (57 days early)
📅
115.0 days Total Age
⏱️
105.0d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
24.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 105.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
105.0d
Scheduled
10.0d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Incomplete
0.6d
Ready to Bill
22.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 mklose rcvd email from Stephanie, adv that this device has the battery and software update, the battery kit will be with the device.

11/20/2025 Mklose rcvd missed call from Stephanie, asking what to do with 1 FMI kit that came in mail, let her know 1 device just needed software, and to hold for Eric tomorrow.

11/19/2025 DMalloy - Email received from the customer agreeing to have FSE Eric onsite on Tuesday, 11/25. 

stephanie.sage1@gehealthcare.com


11/17/2025 Mklose rcvd call from Stephanie, asking questions about time frame on remediation.

11/17/2025 Mklose rcvd email from Stephanie, responded with potential dates for Eric.

11/14/2025 Mklose emailed Kevin Stottler to confirm devices.

10/31/2025 MKlose called (513) 624-4500; Welsey, POC Stephanie Sage, stephanie.sage1@gehealthcare.com

10/30/2025 Mklose emailed Bryan Lang, asking for POC information...10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281796
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 105.0 business days
👷
▶
6 Technician Assigned Nov 19, 7:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-25T05:00:00.000+0000, 2025-11-25T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 152d 17h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-25T18:00:00.000+0000
📦
Parts Requested
Order: 00085543
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3m
🔩
▶
2 2x Parts Added Nov 19, 10:26 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 26m
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 20, 1:35 PM
Scheduled For: 2025-11-25T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 26, 9:00 AM
Scheduled For: 2025-11-26T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 26, 3:49 PM
Scheduled For: 2025-12-04T13:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Dec 4, 9:59 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.75, 140
⏱️
▶
2 Labor Added Dec 4, 1:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 50m
💵
Expenses Added Dec 4, 4:54 PM
Type: Expenses
Status: Open
Qty: 1
⚠️
Status: Incomplete by Sean Currie Dec 5, 8:57 AM
From: Closed
To: Incomplete
Duration in Previous: 19h 8m
🏁
Status: Closed by Eric Mancerella Dec 5, 1:32 PM
From: Incomplete
To: Closed
Duration in Previous: 4h 34m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 9, 2:54 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
💵
Status: Billing Review by Timothy Amburgey Dec 10, 10:35 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 19h 36m, 0m
💵
Status: Billing Review by Timothy Amburgey Dec 10, 11:53 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1h 17m, 0m
💵
Status: Billing Review by Timothy Amburgey Dec 11, 9:44 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 49m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 12, 10:05 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey Dec 12, 10:16 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11m
💵
Status: Billing Review by Timothy Amburgey Dec 12, 3:06 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 50m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 16, 9:57 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 17, 12:35 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Dec 23, 11:51 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:44 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250435

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📦
Parts Order 00085543
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 4, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-250435

Work Details (7)

Name Type Status Qty Amount Date
WL-03012875 Parts Open 1 $0.00 Nov 19, 10:26 AM
WL-03012876 Expenses Open 1 $0.00 Nov 19, 10:26 AM
WL-03026069 Labor Open 2.75 $250.00 Dec 4, 10:03 AM
WL-03026070 Travel Open 140 $0.00 Dec 4, 10:03 AM
WL-03026418 Labor Open 2.75 $100.00 Dec 4, 1:48 PM
WL-03026808 Expenses Open 1 $0.00 Dec 4, 4:54 PM
WL-03031638 Labor Open 0.016666666666667 $38.00 Dec 9, 2:54 PM

Details