📍 QC KINETIX SOUTH PORTLAND — 75 JOHN ROBERTS RD STE 4C, SOUTH PORTLAND ME, 04106
Jun 19, 2025 → Jan 12, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (13 biz days early)
Active: 14 biz days
Paused: 125 biz days
🕐 Clock stopped: Tech Off Site (Jan 12, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 19, 2025
125 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Dec 22, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 29, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 12, 2026
9 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Jan 12, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 19
Ready for Release
⏸ Paused
125
—
Dec 19 → Dec 19
Assigned
▶ Running
0
0
Dec 19 → Dec 22
Scheduled
▶ Running
1
1
Dec 22 → Dec 22
Awaiting Parts
⏸ Paused
0
—
Dec 22 → Dec 29
Scheduled
▶ Running
4
5
Dec 29 → Dec 29
Entered
▶ Running
0
5
Dec 29 → Jan 12
Scheduled
▶ Running
9
14
Jan 12 → Jan 12
Tech On Site
▶ Running
0
14
Dispatch0.0d
Material Management0.3d
Holding125.0d (excluded)
Coordinators16.2d
Field Work0.4d
Billing16.4d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.3 days
Holding(excluded from total)
125.0 days
Coordinators
16.2 days
Over SLA
Field Work
0.4 days
Billing
16.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 12, 2026 (19 days early)
📅
139.0 daysTotal Age
⏱️
125.0d in Ready for ReleaseLongest Stage
🔄
23 transitionsStatus Changes
⚠️
24.6d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay125.0 days stuck in "Ready for Release"
⏱️
Total Delay24.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
125.0d
Assigned
0.0d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/2025 MNewman - dispatching to Joseph Nuovo for 12/23 per Fady
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01281802 - FCO - Venue Fit Ultrasound - SOUTH PORTLAND - QC KINETIX SOUTH PORTLAND
Jan 12, 2026 9:00am – 10:00am
Work Order: WO-01281802
Account: GE Healthcare FMI
Customer Case Number: 1-554880150065, 1-554907820280
Location: QC KINETIX SOUTH PORTLAND
Address: 75 JOHN ROBERTS RD STE 4C, SOUTH PORTLAND, ME 04106
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: RVFC000878
Contact Name
SNOTE
Device address is different from work order
Jan 12, 2026
UNKNOWN
VFC000878_Battery
Jan 12, 2026
UNKNOWN
VFC000878_Product Label Pic
Jan 12, 2026
UNKNOWN
VFC000878_Software
Jan 12, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281802
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM