Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
168.0 daysTotal Age
⏱️
164.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
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2 linesWork Details
🏠
1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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On Track
Ready to Bill • 258 days old
🚨
Primary Delay164.0 days stuck in "Ready for Release"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
On Hold
2.3d
Assigned
5.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/03/2026 RFosbury called Seong Hong at 240-940-3097 and was told the device was sent back to GE.
11/07/2025 MHamersley - called 240-940-3097, returning missed call, spoke to Seong Hong, POC, sent email: seong@rosm.org
11/06/2025 MHamersley - called 240-766-8984, receptionist took msg to have Mgr return call
08/06/2025 Rbailey - Called 240.766.8984 Queue said hold for Operator (They refer to themselves as their abbreviation ROSM (Ros-Umm) NA Left VM
Venue Fit Ultrasound VFC000472
🔧Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Feb 3, 2026
02/03/2026 RFosbury called Seong Hong at 240-940-3097 and was told the device was sent back to GE.
To: seong@rosm.org
CC: central.scheduling@emsar.com; rich.fosbury@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - REGENERATIVE ORTHOPEDICS & - ROCKVILLE, MD - WO-01281818
Body:
Hi Seong,
Thank you for returning my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety No
📧
Live Call_Followed Up With Email
Completed Nov 7, 2025
11/07/2025 MHamersley - called 240-940-3097, returning missed call, spoke to Seong Hong, POC, sent email: seong@rosm.org
📞
Live Call_Left Message
Completed Nov 7, 2025
11/06/2025 MHamersley - called 240-766-8984, receptionist took msg to have Mgr return call
📞
Live Call_ Left Message
Completed Aug 6, 2025
08/06/2025 Rbailey - Called 240.766.8984 Queue said hold for Operator (They refer to themselves as their abbreviation ROSM (Rose-Umm)) NA Left VM
PDF
Location Unknown WO-01281818
Feb 3, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281818
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:46m
🚨164.0 business days
⏸️
Status: On Hold by Mandy NewmanFeb 18, 4:47 PM
From:Ready for Release
To:On Hold
Duration in Previous:244d 2h
⏳2.9 business days
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▶
2
Status: Assigned Feb 20, 4:14 PM
Status: Assigned → Technician Assigned
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Technician Assigned by Mandy Newman
Technician:Fady Messak
⚠️6.0 business days
⏱️
▶
2
Labor Added Mar 1, 7:12 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:8d 14h, 0m
⏳1.0 business days
⏱️
▶
2
Labor Added Mar 2, 10:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
Bottlenecks
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)