Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
155.0 daysTotal Age
⏱️
92.8d in Ready for SchedulingLongest Stage
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14 transitionsStatus Changes
⚠️
142.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay92.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay142.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
103.8d / 1.0d SLA
Scheduled
38.4d / 2.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
4.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 Mklose rcvd email from POC confirm Joseph Feb 4th.
01/29/2026 Mklose called (774) 786-0316, (413) 794-0774, (413) 896-9708, left VM, 01/28/2026 Mklose called Nigel, he adv he is retiring, Kristen Steele would be POC. called 413-896-9708, no answer resent email 01/16/2026 Mklose called Nigel, offered January 22nd 01/12/2026 Mklose emailed and offered April January 13th, 11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.