Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281850 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229

Jun 19, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (55 biz days early)
Active: 53 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 21, 2025
44 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Oct 9, 2025
34 business days (counted)
Running total: 34 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 6, 2025
19 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Aug 21 Ready for Release ⏸ Paused 44 —
Aug 21 → Oct 9 Ready for Scheduling ▶ Running 34 34
Oct 9 → Nov 6 Scheduled ▶ Running 19 53
Nov 6 → Nov 6 Tech On Site ▶ Running 0 53
Holding 44.0d (excluded)
Coordinators 54.2d
Field Work 0.0d
Billing 11.7d
✓ SLA Met
Holding (excluded from total)
44.0 days
Coordinators
54.2 days
Over SLA
Field Work
0.0 days
Billing
11.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 6, 2025 (86 days early)
📅
97.0 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 63.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Ready for Scheduling
34.5d / 1.0d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
11.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/05/2025 EMartin updating scheduled date per FSE request 10/30/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Thrs 11/06/25 to complete devices 10/15/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE having issues at current site pushing onsite date to tomorrow if no other issues arise 10/09/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 08/21/2025 MHamersley - called 804-467-8864, spoke to Martin, he confirmed devices at his location; 1602 SKIPWITH RD RICHMOND, VA 23229; FSE Cred: Parallon; sent confirmation email: Martin.Jr.Treta@gehealthcare.com ... 07/22/2025 MHamersley - called 804-467-8864, call went to VM/LM; sent email: Martin.Jr.Treta@gehealthcare.com
🔧 Work Performed
Location Unknown
🔍 Technician Findings
Location Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281850
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 44.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 21, 3:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 63d 0h
🚨 35.0 business days
👷
▶
3 Technician Assigned Oct 9, 2:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 48d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 15, 2:03 PM
Scheduled For: 2025-10-16T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 24, 10:15 AM
Scheduled For: 2025-11-03T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 30, 10:41 AM
Scheduled For: 2025-11-06T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Nov 5, 12:01 PM
Scheduled For: 2025-11-05T13:00:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Nov 6, 6:53 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.6 business days
⏱️
Labor Added Nov 13, 11:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
⏳ 2.0 business days
💵
Status: Billing Review by Allison Belyea Nov 14, 12:56 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
🚨 10.0 business days
📨
▶
2 Status: Invoice Pending Dec 1, 1:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 34.5 business days (threshold: 1.0 business days)
Exceeded by 33.5 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Nov 5, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-02999131 Labor Open 1 $100.00 Nov 6, 6:55 PM
WL-03005982 Labor Open 0.016666666666667 $38.00 Nov 13, 11:27 AM

Details