Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281852 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NICHOLAS H NOYES MEMORIAL — 111 CLARA BARTON ST, DANSVILLE NY, 14437

Jun 19, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 5 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 22, 2026
146 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 29, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 22 Ready for Release ⏸ Paused 146 —
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Jan 23 Scheduled ▶ Running 1 1
Jan 23 → Jan 23 Entered ▶ Running 0 1
Jan 23 → Jan 29 Scheduled ▶ Running 4 5
Jan 29 → Jan 29 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Holding 146.0d (excluded)
Coordinators 5.6d
Field Work 1.0d
Billing 4.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.0 days
Coordinators
5.6 days
Over SLA
Field Work
1.0 days
Billing
4.8 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
152.0 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 28, 2026
Visit 2 Jan 29, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.0d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Mklose emailed POC confirm Davon 1/26


01/22/2026 YEspino Called 585-335-6001 to verify the device in question. Asked to be transferred over to the biomed dept and was able to speak to Jeremy Eason. He was able to confirm the device in question. location has been confirmed & Green security needed for credentialing. Email: jeremy_eason@umc.rochester.edu Phone:585-622-6267

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281852
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 146.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jan 22, 11:58 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 216d 21h
📅
▶
3 Dispatch Scheduled Jan 22, 12:40 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41m
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
⏳ 2.0 business days
🆕
▶
4 Status: Entered Jan 23, 2:01 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h6e00000II9QTAA1, Eric Mancerella
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-23T05:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Jan 23, 2:21 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-28T05:00:00.000+0000, 2026-01-28T00:00:00.000+0000, 2026-01-28T18:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Jan 28, 1:58 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Jan 28, 7:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
⏱️
4x Labor Added Jan 28, 7:53 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 9.5, 1, 540
💵
2x Expenses Added Jan 28, 8:00 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 20
⏱️
Labor Added Jan 29, 7:49 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Jan 29, 9:30 AM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 44m, 0m
⏳ 2.0 business days
⏱️
Labor Added Jan 30, 12:44 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 12:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
✔️
▶
2 Status: Completed Jan 30, 1:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 13m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 1h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 28, 1:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-253010

Work Details (11)

Name Type Status Qty Amount Date
WL-03081731 Expenses Open 1 $0.00 Jan 28, 1:58 PM
WL-03081732 Expenses Open 1 $242.70 Jan 28, 1:58 PM
WL-03082502 Labor Open 9.5 $525.00 Jan 28, 7:53 PM
WL-03082503 Expenses Open 1 $0.00 Jan 28, 7:53 PM
WL-03082504 Travel Open 540 $0.00 Jan 28, 7:53 PM
WL-03082505 Parts Open 1 $0.00 Jan 28, 7:53 PM
WL-03082513 Expenses Open 1 $0.00 Jan 28, 8:00 PM
WL-03082514 Travel Open 20 $0.00 Jan 28, 8:00 PM
WL-03082956 Labor Open 0.5 $100.00 Jan 29, 7:49 AM
WL-03083011 Labor Open 2.25 $100.00 Jan 29, 9:30 AM
WL-03085099 Labor Open 0.016666666666667 $38.00 Jan 30, 12:44 PM

Details