Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281857 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST JOSEPH WARREN HOSPITAL — 667 EASTLAND AVE SE, WARREN OH, 44484

Jun 19, 2025 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 16 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 22, 2026
146 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 30, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Closed
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Completed
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Closed
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 9 → Feb 16, 2026
4 business days (counted)
Running total: 16 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 22 Ready for Release ⏸ Paused 146 —
Jan 22 → Jan 22 Assigned ▶ Running 0 0
Jan 22 → Jan 30 Scheduled ▶ Running 6 6
Jan 30 → Jan 30 Completed ▶ Running 0 6
Jan 30 → Jan 30 Closed ▶ Running 0 6
Jan 30 → Feb 3 Ready to Bill ▶ Running 2 8
Feb 3 → Feb 3 Billing Review ▶ Running 0 8
Feb 3 → Feb 4 WO Correction Needed ▶ Running 1 9
Feb 4 → Feb 4 Completed ▶ Running 0 9
Feb 4 → Feb 6 Closed ▶ Running 2 11
Feb 6 → Feb 9 WO Correction Needed ▶ Running 1 12
Feb 9 → Feb 9 Completed ▶ Running 0 12
Feb 9 → Feb 9 Closed ▶ Running 0 12
Feb 9 → Feb 16 Incomplete ▶ Running 4 16
Holding 146.0d (excluded)
Coordinators 6.9d
Field Work 0.0d
Incomplete 5.0d (excluded)
Billing 7.3d
✗ SLA Missed
Holding (excluded from total)
146.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
5.0 days
Billing
7.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
162.0 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
8.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.0d
Scheduled
6.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
WO Correction Needed
3.5d
Incomplete
5.0d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 DMalloy - Email received from customer advising that they already completed this device.  

klinton.emery@gehealthcare.com


01/14/2026 MHamersley - sent f/u email: steven.stimpert@gehealthcare.com


11/11/2025 MHamersley - called 330-841-4000, xfer to Bio Med, spoke to Steven Stimpert, 330-841-4111; sent email: steven.stimpert@gehealthcare.com


WO-01281857-Venue Fit Ultrasound VFC001231

WO-01281131-Venue Go Ultrasound VENGO000446

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281857
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 146.0 business days
👷
▶
3 Technician Assigned Jan 22, 11:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 216d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-22T13:00:00.000+0000
📦
Parts Requested Jan 23, 10:51 AM
Order: 00088944
Status: Closed
💵
Expenses Added Jan 23, 1:17 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Fady Messak Jan 27, 5:05 PM
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 3.9 business days
⏱️
▶
3 Labor Added Jan 30, 10:47 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 7d 23h
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Jan 30, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 12:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 39m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 3:05 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 2h, 0m
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Feb 4, 4:13 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 6, 11:11 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
⏳ 1.9 business days
✔️
Status: Completed by Fady Messak Feb 9, 7:16 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 9, 8:53 AM
From: Closed
To: Incomplete
Duration in Previous: 1h 36m
⚠️ 5.0 business days
✔️
Status: Completed by Fady Messak Feb 16, 5:54 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 6d 21h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 11:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 35m
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Feb 17, 4:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📦
Parts Order 00088944
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Jan 28, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03076699 Expenses Open 1 $0.00 Jan 23, 1:17 PM
WL-03084778 Labor Open 0.25 $100.00 Jan 30, 10:47 AM
WL-03085055 Labor Open 0.016666666666667 $38.00 Jan 30, 12:17 PM

Details