Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281864 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ANNE ARUNDEL MEDICAL CENTER — 2001 MEDICAL PKWY, ANNAPOLIS MD, 21401

Jun 19, 2025 → Dec 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (26 biz days early)
Active: 13 biz days
Paused: 113 biz days
🕐 Clock stopped: Invoiced (Dec 22, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 2, 2025
112 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 2 → Dec 2, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 9, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 10, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 19, 2025
7 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Completed
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Closed
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jun 19, 2025 Invoiced: Dec 22, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 2 Ready for Release ⏸ Paused 112 —
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Awaiting Parts ⏸ Paused 0 —
Dec 2 → Dec 9 Scheduled ▶ Running 5 5
Dec 9 → Dec 9 Awaiting Parts ⏸ Paused 0 —
Dec 9 → Dec 9 Scheduled ▶ Running 0 5
Dec 9 → Dec 10 Awaiting Parts ⏸ Paused 1 —
Dec 10 → Dec 19 Scheduled ▶ Running 7 12
Dec 19 → Dec 19 Tech On Site ▶ Running 0 12
Dec 19 → Dec 19 Completed ▶ Running 0 12
Dec 19 → Dec 19 Tech Off Site ▶ Running 0 12
Dec 19 → Dec 22 Closed ▶ Running 1 13
Dec 22 → Dec 22 Incomplete ▶ Running 0 13
Material Management 2.0d
Holding 112.0d (excluded)
Coordinators 13.5d
Field Work 0.4d
Incomplete 0.0d (excluded)
Billing 2.7d
✓ SLA Met
Material Management
2.0 days
Holding (excluded from total)
112.0 days
Coordinators
13.5 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
0.0 days
Billing
2.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 22, 2025 (40 days early)
📅
126.0 days Total Age
⏱️
112.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
16.8d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 112.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
112.0d
Scheduled
13.5d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
7.6d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RFosbury - spoke with Gwen and confirmed FSE onsite Dec 19th at 9:30 AM. Sent FU to ghughes@luminishealth.org

10/15/2025 MHamersley - called 443-481-1000, said Ultrasound, call went to Imaging, Krisita, xfer to 443-481-4911, Dept of Radiology, call went to Scott McFerguson's VM/LM; sent email: Scott.McFerguson@luminishealth.org *Email Bounced*


08/01/2025 Rbailey - Called 443.481.1000 Said Interventional Radiology. Said Information Desk. Phone just rang and rang


08/01/2025 Rbailey - Called 443.481.1000 Said Ultrasound and Xfer'd to ULS. Pressed 1 for Oper and was connected to Scheduling. They are part of Luminis. Xfer'd to Manager Left VM for FU


08/01/2025 Rbailey - Called 443.481.1000 Xfer'd to BioMed. Spoke with Joe. He advised they don't handle ULS. Xfer'd to Menu. said Radiology. Pressed 3 for IR NA rerouted to Menu pressed for ULS. Fast Busy

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281864
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 112.0 business days
👷
▶
5 Technician Assigned Dec 2, 11:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-19T14:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 165d 21h
📦
Parts Requested
Order: 00086076
Status: Closed
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Dec 2, 2:13 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 57m
⚠️ 6.0 business days
📦
▶
2 Parts Requested Dec 9, 1:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 23h
🔩
▶
2 2x Parts Added Dec 9, 2:23 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 59m
📦
▶
2 Parts Requested Dec 9, 3:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 44m
🔩
▶
2 2x Parts Added Dec 10, 12:21 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 21h 13m
⚠️ 8.0 business days
🔧
▶
2 Status: Tech On Site Dec 19, 10:33 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 111
⏱️
▶
2 Labor Added Dec 19, 1:00 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 2h 27m, 0m
🏁
Status: Closed by Allan Klus Dec 19, 2:06 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 5m
⏳ 2.0 business days
⚠️
Status: Incomplete by Douglas Pearce Dec 22, 9:40 AM
From: Closed
To: Incomplete
Duration in Previous: 2d 19h
💵
▶
2 2x Expenses Added Dec 22, 9:59 AM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Incomplete
To: Closed
Duration in Previous: 19m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Dec 30, 12:58 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 3h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:44 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250435

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📦
Parts Order 00086076
Closed
📦
Parts Order 00086496
Closed
📦
Parts Order 00086507
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Dec 19, 9:30 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-250435

Work Details (13)

Name Type Status Qty Amount Date
WL-03023734 Parts Open 1 $0.00 Dec 2, 2:13 PM
WL-03023735 Expenses Open 1 $0.00 Dec 2, 2:13 PM
WL-03031564 Parts Open 1 $0.00 Dec 9, 2:23 PM
WL-03031565 Expenses Open 1 $0.00 Dec 9, 2:23 PM
WL-03032859 Parts Open 2 $0.00 Dec 10, 12:21 PM
WL-03032860 Expenses Open 1 $0.00 Dec 10, 12:21 PM
WL-03043234 Labor Open 2.5 $450.00 Dec 19, 10:36 AM
WL-03043235 Labor Open 1 $0.00 Dec 19, 10:36 AM
WL-03043236 Travel Open 111 $0.00 Dec 19, 10:36 AM
WL-03043413 Labor Open 2.5 $100.00 Dec 19, 1:00 PM
WL-03045003 Expenses Open 1 $0.00 Dec 22, 9:59 AM
WL-03045004 Expenses Open 1 $0.00 Dec 22, 9:59 AM
WL-03049817 Labor Open 0.016666666666667 $38.00 Dec 30, 12:58 PM

Details