📍 NEW YORK UNIVERSITY LANGONE MEDICAL CENTER — 550 1ST AVE, NEW YORK NY, 10016
Jun 19, 2025 → Sep 9, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (96 biz days early)
Active: 27 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 30, 2025
28 business days (not counted)
11d
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Aug 14, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 14 → Aug 15, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Aug 15 → Aug 18, 2025
1 business day (counted)
Running total: 12 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Aug 18 → Aug 29, 2025
9 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 30, 2025
0 business days (counted)
Running total: 21 of ? biz days used
6d
▶ Clock Running
Status: Incomplete
Aug 30 → Sep 9, 2025
6 business days (counted)
Running total: 27 of ? biz days used
Created: Jun 19, 2025Completed: Sep 9, 2025
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jul 30
Ready for Release
⏸ Paused
28
—
Jul 30 → Aug 14
Ready for Scheduling
▶ Running
11
11
Aug 14 → Aug 14
Assigned
▶ Running
0
11
Aug 14 → Aug 15
Awaiting Parts
⏸ Paused
1
—
Aug 15 → Aug 18
Reschedule
▶ Running
1
12
Aug 18 → Aug 29
Scheduled
▶ Running
9
21
Aug 29 → Aug 29
Entered
▶ Running
0
21
Aug 29 → Aug 29
Scheduled
▶ Running
0
21
Aug 29 → Aug 30
Tech On Site
▶ Running
0
21
Aug 30 → Sep 9
Incomplete
▶ Running
6
27
Material Management1.5d
Holding28.0d (excluded)
Coordinators23.2d
Field Work1.0d
Incomplete6.0d (excluded)
Billing18.9d
✓ SLA Met
Material Management
1.5 days
Holding(excluded from total)
28.0 days
Coordinators
23.2 days
Over SLA
Field Work
1.0 days
Incomplete(excluded from total)
6.0 days
Billing
18.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Sep 9, 2025 (144 days early)
📅
56.0 daysTotal Age
⏱️
28.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
35.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay28.0 days stuck in "Ready for Release"
⏱️
Total Delay35.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
28.0d
Ready for Scheduling
11.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
1.5d / 3.0d SLA
Reschedule
1.4d / 2.0d SLA
Scheduled
10.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Incomplete
6.0d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
16.2d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/09/2025 PMehari - IT was able to reconnect the device to the secured network.
08/29/2025 Philmon Mehari - Completed FMI 78101 by doing a battery change and updating the software. Afterwards the device could not reconnect to the wifi network. I contacted IT and they created a ticket for the device.
08/14/2025 RArnold - Called 646-592-3621 for Moustafa Aly. He confirmed we can begin next week. I told him Shady would be onsite Tenativly on Thursday but Shady would call him to let him know. NYU Tisch 33rd st and East River Drive New York, NY 10016.
ATTN: Clinical engineering / Moustafa Aly
08/14/2025 RArnold - Called 212-263-7173 for Erwin. Line is busy
08/14/2025 RArnold - Called 646-499-0283 for Erwin. Line disconnected before I could finish my message.
07/30/2025 RArnold - Device confrimed at NYU Tisch. POC will be Erwin G Jonson 212-263-7173 646-499-0283 Erwin.Jonson@nyulangone.org Also Moustafa Aly, and Avalon Nielsen 07/28/2025 RArnold - Emailed Fahad Zaheer to confirm devices. 212-263-7503 / 646-939-2022 fahad.zaheer@nyulangone.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Aug 14, 2025
08/14/2025 RArnold - Called 646-592-3621 for Moustafa Aly. He confirmed we can begin next week. I told him Shady would be onsite Tenativly on Thursday but Shady would call him to let him know. NYU Tisch 33rd st and East River Drive New York, NY 10016.
ATTN: Clinical engineering / Moustafa Aly
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 14, 2025
08/14/2025 RArnold - Called 212-263-7173 for Erwin. Line is busy
📞
Live Call_ Left Message
Completed Aug 14, 2025
08/14/2025 RArnold - Called 646-499-0283 for Erwin. Line disconnected before I could finish my message.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - NEW YORK UNIVERSITY LANGONE MEDICAL CENTER - NEW YORK, NY - WO-01281867
Completed Jul 28, 2025
To: fahad.zaheer@nyulangone.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - NEW YORK UNIVERSITY LANGONE MEDICAL CENTER - NEW YORK, NY - WO-01281867
Body:
Hi Fahad,
Ge has recently released a FMI for their Venue Go/Fit Ultrasound device. Can you confirm the s
Aug 14, 2025 3:53pm
@Brittney Burba I just placed an order for batteries on the below WOs. Please be sure to use the Shipping address in the order and not the one in the workorders. Thanks!
NYU Tisch 33rd St and East River Drive New York, NY 10016. ATTN: Clinical engineering / Moustafa Aly
WO-01281867
WO-01282146
WO-01282112
WO-01282111
WO-01282148
WO-01282290
WO-01282752
WO-01282760
WO-01282763
WO-01282762
WO-01282510
📅
WO-01281867 - FCO - Venue Fit Ultrasound - NEW YORK - NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
Aug 28, 2025 8:00pm – 8:00pm
Work Order: WO-01281867
Account: GE Healthcare FMI
Customer Case Number: 1-554880449343, 1-554907874207
Location: NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
Address: 550 1ST AVE, NEW YORK, NY 10016
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000302
Contact Name: Erwin Jons
JPG
VFD000302_SOFTWARE UPDATE
Aug 30, 2025
JPG
VFD000302_PRODUCT LABEL PIC
Aug 30, 2025
JPG
VFD000302_BATTERIES
Aug 30, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281867
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:46m
🚨28.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldJul 30, 2:22 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:40d 23h
🚨12.0 business days
👷
▶
2
Technician Assigned Aug 14, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From:Ready for Scheduling
To:Assigned
Duration in Previous:15d 1h
📦
▶
2
Parts Requested Aug 14, 3:50 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rebecca Arnold
From:Assigned
To:Awaiting Parts
Duration in Previous:14m
💵
Expenses Added Aug 15, 3:03 PM
Type:Expenses
Status:Open
Qty:1
🔩
▶
2
Parts Added Aug 15, 4:46 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kirsten Walls
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 0h
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Aug 18, 10:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For:2025-08-21T12:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Rebecca ArnoldAug 19, 12:00 PM
Scheduled For:2025-08-22T12:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Rebecca ArnoldAug 27, 5:33 PM