Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 27, 2026 (1 days early)
📅
171.0 daysTotal Age
⏱️
157.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 258 days old
🚨
Primary Delay157.0 days stuck in "Ready for Release"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
157.0d
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
15.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
WO Correction Needed
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/27/2026 SRobinson- Created follow up WO as requested. (WO-01354397)
02/19/2026 Mklose called 716-250-6434 VM/LVM adv Bryan would be there feb 27th
02/06/2026; ARoosa - Recvd. return Call from Excelsior ortho. Spoke with Brian who confirmed device on the phone, FSE Cred. Check in front desk with ID. Sending Email as well to bmuth@excelsiorortho.com
2/06/2026 DMalloy - Replied to customer Lisa Laski advising that FSE Eric will be int he area on next week Tuesday 2/10/2026 and he will be on site for the device remediations.
llaski@excelsiorortho.com
02/06/2026; ARoosa - Called; 716-250-9999, was put on hold while she was trying to find POC and was disconnected, Recvd. call back from Excelsior Ortho.; Sending my contact info to Lisa Laskey to reach out to us she is POC.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name: Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
call
Completed Feb 19, 2026
02/19/2026 Mklose called 716-250-6434 VM/LVM adv Bryan would be there feb 27th
📋
Inbound from +17162506434
Completed Feb 6, 2026
02/06/2026; ARoosa - Recvd. return Call from Excelsior ortho. Spoke with Brian who confirmed device on the phone, FSE Cred. Check in front desk with ID. Sending Email as well to bmuth@excelsiorortho.com
📋
Inbound from +17162509999
Completed Feb 6, 2026
02/06/2026; ARoosa - Called; 716-250-9999, was put on hold while she was trying to find POC and was disconnected, Recvd. call back from Excelsior Ortho.; Sending my contact info to Lisa Laskey to reach out to us she is POC.
📞
Call
Completed Feb 6, 2026
02/06/2026 Rbailey - Rcvd call from 716.250..9999 She was inquiring about the FMI. Had spoke with Support previously
📞
Live Call_Left Message
Completed Feb 6, 2026
02/06/2026; ARoosa - Called; 716-250-9999, was put on hold while she was trying to find POC and was disconnected
Work Order: WO-01281869
Account: GE Healthcare FMI
Customer Case Number: 1-554880670130, 1-554908139992
Location: EXCELSIOR ORTHOPEDICS
Address: 3925 SHERIDAN DRIVE, AMHERST, NY 14226
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000070
Contact Name: Brian Muth
Contact Phone
JPG
Image - 2026-02-27T165832.902
Feb 27, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281869
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨157.0 business days
📅
Status: Ready for Scheduling by Angela RoosaFeb 6, 3:12 PM