📍 MAPLE LAWN SURGERY CENTER LLC — 7625 MAPLE LAWN BLVD STE 110, FULTON MD, 20759
Jun 19, 2025 → Oct 13, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (72 biz days early)
Active: 43 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 6, 2025
33 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Aug 6 → Sep 2, 2025
18 business days (counted)
Running total: 18 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 2 → Sep 8, 2025
4 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 18, 2025
8 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 26 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 18 → Oct 14, 2025
17 business days (counted)
Running total: 43 of ? biz days used
Created: Jun 19, 2025Completed: Oct 14, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Aug 6
Ready for Release
⏸ Paused
33
—
Aug 6 → Aug 6
Ready for Scheduling
▶ Running
0
0
Aug 6 → Sep 2
Scheduled
▶ Running
18
18
Sep 2 → Sep 8
Awaiting Parts
⏸ Paused
4
—
Sep 8 → Sep 18
Scheduled
▶ Running
8
26
Sep 18 → Sep 18
Entered
▶ Running
0
26
Sep 18 → Oct 14
Scheduled
▶ Running
17
43
Dispatch0.0d
Material Management4.8d
Holding33.0d (excluded)
Coordinators45.0d
Field Work0.0d
Billing10.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.8 days
Over SLA
Holding(excluded from total)
33.0 days
Coordinators
45.0 days
Over SLA
Field Work
0.0 days
Billing
10.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 14, 2025 (109 days early)
📅
79.3 daysTotal Age
⏱️
33.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
55.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay33.0 days stuck in "Ready for Release"
⏱️
Total Delay55.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
33.0d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
44.7d / 2.0d SLA
Awaiting Parts
4.8d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/18/2025 Cever received call from 3014905025 asking for a reschedule to Oct 2nd confirmed fSE onsite for Oct 2nd at 10 a.m
09/12/2025 Cever emailed awormley@uspi.com advising updated schedule date. Sept 26th in the afternoon
08/15/2025 Cever sent email adving FSE change awormley@uspi.com Sept 12th in the afternoon
08/06/2025 cever recieved call from 3014905025 aAshley asking for Scheduleing date offer Aug 25TH AT 12:30 CONFIRMED. sending email to awormley@uspi.com
08/06/2025 Rbailey - Rcvd call from 301.490.5025 Spoke with Ashley Wormley. She Confirmed the Device. Sending email to Loop in Planner to Coordinate scheduling
awormley@uspi.com
bpeoples@uspi.com
08/06/2025 Rbailey - Called 301.490.5025 pressed 104 spoke with Carla. She said Charlene is no longer there. She took my info and said she would have Barb or Ashley CB when they get in
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
none
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Sep 18, 2025
09/18/2025 Cever received call from 3014905025 asking for a reschedule to Oct 2nd confirmed fSE onsite for Oct 2nd at 10 a.m.
📋
order parts
Completed Aug 19, 2025
order parts
📞
Call
Completed Aug 6, 2025
08/06/2025 cever recieved call from 3014905025 aAshley asking for Scheduleing date offer Aug 25TH AT 12:30 CONFIRMED. sending email to awormley@uspi.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MAPLE LAWN SURGERY CENTER LLC - FULTON, MD - WO-01281879
Completed Aug 6, 2025
To: awormley@uspi.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com; bpeoples@uspi.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MAPLE LAWN SURGERY CENTER LLC - FULTON, MD - WO-01281879
Body:
Hi Ashley,
Thank you for calling back today. As discussed, I am assisting Cristina Eve
📧
Live Call_Followed Up With Email
Completed Aug 6, 2025
08/06/2025 Rbailey - Rcvd call from 301.490.5025 Spoke with Ashley Wormley. She Confirmed the Device. Sending email to Loop in Planner to Coordinate scheduling
awormley@uspi.com
bpeoples@uspi.com
📞
Live Call_ Left Message
Completed Aug 6, 2025
08/06/2025 Rbailey - Called 301.490.5025 pressed 104 spoke with Carla. She said Charlene is no longer there. She took my info and said she would have Barb or Ashley CB when they get in
📞
Live Call_ Asked to Call Back
Completed Aug 6, 2025
08/06/2025 Rbailey - Called 301.490.5025 in Menu holding for Oper. NA Call disconnected
📅
WO-01281879 - FCO - Venue Fit Ultrasound - FULTON - MAPLE LAWN SURGERY CENTER LLC
Oct 2, 2025 10:00am – 12:00pm
Work Order: WO-01281879
Account: GE Healthcare FMI
Customer Case Number: 1-554880146343, 1-554907784903
Location: MAPLE LAWN SURGERY CENTER LLC
Address: 7625 MAPLE LAWN BLVD STE 110, FULTON, MD 20759
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: RVFC000091
Contact Name: Ashley
JPG
VFC000091_Diagnostic Test Pass
Oct 2, 2025
JPG
VFC000091_Product Label
Oct 2, 2025
JPG
VFC000091_Batteries
Oct 2, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281879
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:15 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
🚨33.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyAug 6, 11:26 AM