Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 26, 2026 (2 days early)
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170.0 daysTotal Age
⏱️
164.0d in Ready for ReleaseLongest Stage
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7 transitionsStatus Changes
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8.4d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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4 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with minor delays
Closed • 258 days old
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Primary Delay164.0 days stuck in "Ready for Release"
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Total Delay8.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
WO Correction Needed
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354123)
02/18/2026 Mklose dispatch to Bryan, Unannouced
02/16/2026: ARoosa - Called, 315- 462-1700, Spoke to Ultrasound tech told she was transfering me to her Mngr. was on hiold for a few min. and then it rang and was answered by ultrasound when I started to speak I was hung up on. Found email address for Colleen Gillan > colleen.gillan@rochesterregional.org sending email to see if she would be POC.
01/16/2026 YEspino Called 315-462-1550 to verify the ultrasound device in question. Was unable to speak to anybody or leave a message.
10/27/2025 mklose called 315-462-9561. was trx to maintenance. Maintenance sent back to reception. asked for biomed, phone disconnected.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CLIFTON SPRINGS HOSPITAL & CLINIC - CLIFTON SPRINGS, NY - WO-01281887
Completed Feb 16, 2026
To: colleen.gillan@rochesterregional.org
CC: angela.roosa@emsar.com; megan.klose@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CLIFTON SPRINGS HOSPITAL & CLINIC - CLIFTON SPRINGS, NY - WO-01281887
Body:
Good afternoon Colleen,
I am contacting you on behalf of GE Healthcare about a
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Live Call_No Answer Unable to Leave Message
Completed Jan 16, 2026
01/16/2026 YEspino Called 315-462-1550 to verify the ultrasound device in question. Was unable to speak to anybody or leave a message.
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Live Call_No Answer Unable to Leave Message
Completed Oct 27, 2025
10/27/2025 mklose called 315-462-9561. was trx to maintenance. Maintenance sent back to reception. asked for biomed, phone disconnected.
Work Order: WO-01281887
Account: GE Healthcare FMI
Customer Case Number: 1-554880090753, 1-554907758328
Location: CLIFTON SPRINGS HOSPITAL & CLINIC
Address: 2 COULTER RD, CLIFTON SPRINGS, NY 14432
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000900
Contact Name:
Contact Ph
JPG
Image - 2026-02-26T151629.542
Feb 26, 2026
Timeline
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Work Order Created Jun 19, 2:27 PM
Work Order:WO-01281887
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM