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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281898 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR FRANKLIN SQUARE MEDICAL CENTER — 9000 FRANKLIN SQUARE DR, BALTIMORE MD, 21237

Jun 19, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (72 biz days early)
Active: 7 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 23, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 25, 2025
2 business days (counted)
Running total: 7 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Oct 14, 2025
12 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 14, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 16 Ready for Release ⏸ Paused 61 —
Sep 16 → Sep 23 Ready for Scheduling ▶ Running 5 5
Sep 23 → Sep 25 Scheduled ▶ Running 2 7
Sep 25 → Oct 14 Awaiting Parts ⏸ Paused 12 —
Oct 14 → Oct 14 Scheduled ▶ Running 0 7
Material Management 13.0d
Holding 61.0d (excluded)
Coordinators 9.0d
Field Work 11.6d
Billing 4.0d
✓ SLA Met
Material Management
13.0 days
Over SLA
Holding (excluded from total)
61.0 days
Coordinators
9.0 days
Over SLA
Field Work
11.6 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 29, 2025 (94 days early)
📅
91.0 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
30.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Awaiting Parts
13.0d / 3.0d SLA
Completed
11.6d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/23/2025 RFosbury rec'd email from kevin.pugh@medstar.net confirming FSE onsite at Franklin Square Hospital, 10/01/2025

09/22/2025 RFosbury emailed kevin.pugh@medstar.net and Nicholas.G.Rocks@medstar.net, proposing FSE on site 10/1/2025

09/16/2025 Mklose called 443-777-7153. xfer to kevin. Kevin confirmed several devices. email confirmation; kevin.pugh@medstar.net amnd Nicholas.G.Rocks@medstar.net ... 09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
NONE
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281898
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 61.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 16, 11:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 20h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Sep 23, 8:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-01T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 21h
📅
Dispatch Scheduled by Rich Fosbury Sep 23, 9:31 AM
Scheduled For: 2025-10-01T12:00:00.000+0000
⏳ 2.9 business days
📦
▶
2 Parts Requested Sep 25, 7:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1d 22h
⚠️ 5.0 business days
⏱️
Labor Added Oct 1, 1:56 PM
Type: Labor
Status: Open
Qty: 1.5
⚠️ 9.0 business days
📅
▶
3 Dispatch Scheduled Oct 14, 3:03 PM
Dispatch Scheduled → Status: Scheduled → Status: Completed
🗓️
Status: Scheduled by Cristina Everetts
From: Awaiting Parts
To: Scheduled
Duration in Previous: 19d 7h
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 2m
🚨 12.0 business days
🏁
Status: Closed by Rodney Charles Oct 29, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 15d 1h
⏱️
▶
3 Labor Added Oct 30, 10:32 AM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 15m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:43 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Completed
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00082389
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
Oct 14, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-245560

Work Details (2)

Name Type Status Qty Amount Date
WL-02956193 Labor Open 1.5 $100.00 Oct 1, 1:56 PM
WL-02989609 Labor Open 0.016666666666667 $38.00 Oct 30, 10:32 AM

Details