Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281902 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MOREAU FAMILY HEALTH CENTER — 1299 ROUTE 9, GANSEVOORT NY, 12831

Jun 19, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 27 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 12, 2026
139 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Feb 15, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Closed
Feb 15 → Feb 16, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 22, 2026
4 business days (counted)
Running total: 27 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 12 Ready for Release ⏸ Paused 139 —
Jan 12 → Feb 15 Ready for Scheduling ▶ Running 23 23
Feb 15 → Feb 15 Completed ▶ Running 0 23
Feb 15 → Feb 15 Assigned ▶ Running 0 23
Feb 15 → Feb 16 Closed ▶ Running 0 23
Feb 16 → Feb 22 Incomplete ▶ Running 4 27
Holding 139.0d (excluded)
Coordinators 23.9d
Incomplete 4.0d (excluded)
✗ SLA Missed
Holding (excluded from total)
139.0 days
Coordinators
23.9 days
Over SLA
Incomplete (excluded from total)
4.0 days
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
166.0 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.0d
Ready for Scheduling
23.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 MHamersley - attached Location Unknown Form to WO

01/12/2026 Rbailey - Rcvd call from 518.792.1233 Shay Durfey. She advised that she covers 3 locations and they do have some GE but do not have any Venue Fit. She said that that Address has another location sharing that space as well Hudson Headwaters. She provided the number 518.761.6961 which is the number we called previously. she did also provide her email address sdurfey@glensfallshosp.org


01/09/2026 MHamersley - called 518-926-3608, call went to VM/LM, offering FSE onsite Tues, Jan 13


12/04/2025 MHamersley - called 518-926-3608, call went to VM/LM


11/10/2025 MHamersley - called 518-761-6961, xfer to Bio Med, sent to Imaging, phone disconnected; called back, xfer to Imaging Dept, spoke to Caitlyn, need to call: Shay, Supervisor, 518-926-3608, call went to VM/LM


Venue Fit Ultrasound VFC001382

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281902
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 139.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 12, 12:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 21h
🚨 24.0 business days
✔️
▶
2 Status: Completed Feb 15, 3:14 PM
Status: Completed → Technician Assigned
👷
Technician Assigned by Fady Messak
Technician: Fady Khouzam
⚠️
Status: Incomplete by Fady Messak Feb 16, 9:14 AM
From: Closed
To: Incomplete
Duration in Previous: 17h 59m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 22, 9:48 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h

Bottlenecks

Ready for Scheduling
Duration: 23.9 business days (threshold: 1.0 business days)
Exceeded by 22.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115422 Labor Open 0.25 $100.00 Feb 22, 9:48 AM
WL-03117462 Labor Open 0.016666666666667 $38.00 Feb 24, 11:05 AM

Details