Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281917 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WILLIAM W BACKUS HOSPITAL — 326 WASHINGTON ST, NORWICH CT, 06360

Jun 19, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
Paused: 142 biz days
🕐 Clock stopped: Tech Off Site (Jan 24, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 15, 2026
142 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 24, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Jan 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 15 Ready for Release ⏸ Paused 142 —
Jan 15 → Jan 15 Assigned ▶ Running 0 0
Jan 15 → Jan 22 Scheduled ▶ Running 4 4
Jan 22 → Jan 22 Awaiting Parts ⏸ Paused 0 —
Jan 22 → Jan 24 Tech On Site ▶ Running 1 5
Material Management 1.0d
Holding 142.0d (excluded)
Coordinators 3.7d
Field Work 6.0d
Billing 5.0d
✓ SLA Met
Material Management
1.0 days
Holding (excluded from total)
142.0 days
Coordinators
3.7 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
151.0 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
8.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.0d
Scheduled
3.7d / 2.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 Mklose sent email to Alex, confirm Joseph Jan 22 @8:30


01/15/2026 M<klose rcvd email from Andrew, Please contact Ray DeSocio regarding this matter at Ray.DeSocio@hhchealth.org . Sent email to Ray


01/14/2026 RArnold - Called (860) 889-8331 EXT 2441 for Andrew McLallen. Left a message. Sending email. 

andrew.mclallen@hhchealth.org


01/06/2026 YEspino Called 860-889-8331 to speak to Kayleigh Perrotta to verify the Ultrasound system in question. This is the main site number, Was asking to be transferred over to the biomed dept, and while speaking the call was dropped.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281917
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 142.0 business days
👷
▶
3 Technician Assigned Jan 15, 2:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 210d 0h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-22T13:30:00.000+0000
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 21, 8:02 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Nuovo
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 5h
🔧
Status: Tech On Site by Joseph Nuovo Jan 22, 8:52 AM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 12h 50m
⏱️
3x Labor Added Jan 22, 9:00 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 61
⏱️
Labor Added Jan 22, 9:52 AM
Type: Labor
Status: Open
Qty: 1.5
⏱️
Labor Added Jan 22, 4:00 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 2.0 business days
🚗
Status: Tech Off Site by Joseph Nuovo Jan 24, 8:47 AM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1d 23h, 0m
⏳ 4.0 business days
🏁
Status: Closed by Joseph Nuovo Jan 29, 7:04 PM
From: Completed
To: Closed
Duration in Previous: 5d 10h
⏱️
▶
2 Labor Added Jan 30, 1:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18h 14m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📦
Parts Order 00088795
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 22, 8:30 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (6)

Name Type Status Qty Amount Date
WL-03074684 Labor Open 1.5 $250.00 Jan 22, 9:00 AM
WL-03074686 Travel Open 61 $0.00 Jan 22, 9:00 AM
WL-03074687 Travel Open 61 $0.00 Jan 22, 9:00 AM
WL-03074756 Labor Open 1.5 $100.00 Jan 22, 9:52 AM
WL-03075455 Labor Open 1.5 $0.00 Jan 22, 4:00 PM
WL-03085166 Labor Open 0.016666666666667 $38.00 Jan 30, 1:19 PM

Details