📍 FULTON COUNTY HEALTH CENTER — 725 S SHOOP AVE, WAUSEON OH, 43567
Jun 19, 2025 → Nov 5, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (56 biz days early)
Active: 18 biz days
Paused: 78 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 7, 2025
76 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 30, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 30 → Oct 30, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Oct 31, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 18 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 3 → Nov 5, 2025
2 business days (not counted)
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jun 19, 2025Completed: Nov 5, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 7
Ready for Release
⏸ Paused
76
—
Oct 7 → Oct 30
Ready for Scheduling
▶ Running
16
16
Oct 30 → Oct 30
Scheduled
▶ Running
0
16
Oct 30 → Oct 30
Awaiting Parts
⏸ Paused
0
—
Oct 30 → Oct 31
Scheduled
▶ Running
1
17
Oct 31 → Oct 31
Awaiting Parts
⏸ Paused
0
—
Oct 31 → Nov 3
Scheduled
▶ Running
1
18
Nov 3 → Nov 5
Awaiting Parts
⏸ Paused
2
—
Nov 5 → Nov 5
Tech On Site
▶ Running
0
18
Material Management3.6d
Holding76.0d (excluded)
Coordinators20.7d
Field Work0.1d
Billing15.0d
✓ SLA Met
Material Management
3.6 days
Holding(excluded from total)
76.0 days
Coordinators
20.7 days
Over SLA
Field Work
0.1 days
Billing
15.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 5, 2025 (87 days early)
📅
96.0 daysTotal Age
⏱️
76.0d in Ready for ReleaseLongest Stage
🔄
14 transitionsStatus Changes
⚠️
31.0d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay76.0 days stuck in "Ready for Release"
⏱️
Total Delay31.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
76.0d
Ready for Scheduling
17.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/30/2025 DMalloy -Emailed customer advising that FSE Eric would be onsite next week Monday 11/3/2025 for the 3 devices.
ttuckerman@fulhealth.org
10/07/2025 Mklose; this device is located in Heart and Vascular Center.
10/07/2025 Mklose 10/07/2025 Mklose rcvd email from Trudy. Confirm devices, and locations. ... 10/06/2025 Mklose sent Email to ttuckerman@fulhealth.org... 07/22/2025 MHamersley - called 419-335-2015, transferred to Bio Med, call went to Maintenance dept VM/LM; called back, transferred to Ultrasound Dept, spoke to Penny, need to send manager email: mandrews@fulhealth.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Oct 7, 2025
10/07/2025 Mklose rcvd email from Trudy. Confirm devices, and locations.
📅
WO-01281926 - FCO - Venue Fit Ultrasound - WAUSEON - FULTON COUNTY HEALTH CENTER
Nov 5, 2025 8:00am – 5:00pm
Work Order: WO-01281926
Account: GE Healthcare FMI
Customer Case Number: 1-554880659643, 1-554908157367
Location: FULTON COUNTY HEALTH CENTER
Address: 725 S SHOOP AVE, WAUSEON, OH 43567
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: RVFD000746
Contact Name: Trudy Tuckerm
PDF
VFD000746
Nov 4, 2025
JPG
VFD000746 SERIAL #
Nov 5, 2025
JPG
VFD000746 BATTERY
Nov 5, 2025
JPG
VFD000746 WORKLIST
Nov 5, 2025
JPG
VFD000746 SOFTWARE
Nov 5, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01281926
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
🚨76.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 7, 7:37 AM